Senior Salesforce Field Service Architect - Remote & Flexible

Alithya; Austin (TX); Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Flexible work options

Unlimited vacation plan

24/7 virtual healthcare

Tuition reimbursement program

Employee Share Purchase Plan

Job summary

Alithya is seeking a Salesforce Senior Solutions Architect - Field Service in Austin, TX (Remote). You will design and guide implementations that help service organizations work more efficiently in the field, partnering with clients and delivery teams to shape scalable solutions from discovery through launch and adoption.

You will lead discovery sessions, design end-to-end Field Service solutions, translate business requirements into designs, and guide integrations with CRM/ERP/inventory/billing

Qualifications

• Salesforce Field Service Consultant certifications and/or equivalent hands‑on expertise.
• 5+ years of consulting experience implementing Salesforce Field Service for complex ops.
• Experience leading multiple full lifecycle deployments.
• Hands‑on Salesforce platform experience: configuration, security, reporting.
• Experience with mobile Field Service, offline use, and technician adoption.
• Experience with complex scheduling/dispatch and SLAs.
• Experience with Agile and distributed teams.
• Industry experience in utilities, telecom, manufacturing, or equipment services.
• Strong understanding of field service operations and ESO.
• Ability to collaborate across teams and leadership levels.

Responsibilities

• Design end-to-end Salesforce Field Service solutions.
• Lead discovery sessions to map processes and success measures.
• Translate requirements into solution designs and delivery backlogs.
• Advise on configuration and customizations balancing short- and long-term needs.
• Guide integrations with CRM, ERP, inventory, and billing systems.
• Provide architectural guidance on security, data migration, and performance.
• Support UAT and sign-off.
• Assist deployment, change management, and post-launch improvement.

Skills

Salesforce Field Service

Solution architecture

Stakeholder management

Agile delivery

Project leadership

Tools

Salesforce

Jira

Salesforce Mobile

Job description

Alithya is seeking a Salesforce Senior Solutions Architect - Field Service in Austin, TX (Remote). You will design and guide implementations that help service organizations work more efficiently in the field, partnering with clients and delivery teams to shape scalable solutions from discovery through launch and adoption.

You will lead discovery sessions, design end-to-end Field Service solutions, translate business requirements into designs, and guide integrations with CRM/ERP/inventory/billing