Senior Salesforce CRM Program Manager

Brown & Brown, Inc.; Plano, Northern (TX, KY); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health Benefits: Medical/Rx, Dental, V

401k; Student Loan Assistance; Tuition

Mental Health & Wellness: Free Mental

Paid Time Off

Job summary

Brown & Brown is seeking a Technical Program Manager - CRM to lead the planning, design, implementation, and adoption of enterprise CRM on Salesforce in Plano, TX.

You will coordinate business leaders across Small Commercial, Middle Market Commercial, Large Commercial, Personal Lines, and Employee Benefits, together with Technology, Operations, Data, Architecture, Change Management, and external system implementation partners.

Qualifications

• Bachelor's degree or equivalent professional experience in a related field.
• 7+ years leading complex enterprise technology or business-transformation programs with scope, schedule, budget, and governance.
• Demonstrated experience leading at least one end-to-end Salesforce or comparable CRM implementation from discovery through deployment and stabilization.
• Experience facilitating business-process design and requirements alignment across multiple business units or operating models.
• Working knowledge of Salesforce delivery concepts including Sales Cloud, configuration, integrations, data migration, environments, testing, and release management.
• Strong grasp of Agile, hybrid, and waterfall delivery methods and backlog management.

Responsibilities

• Lead the end-to-end delivery of the Salesforce CRM program, including mobilization, discovery, process design, configuration, integration, data migration, testing, training, cutover, go-live, and stabilization.
• Establish and maintain the program charter, governance model, integrated roadmap, milestones, dependencies, resource plan, budget, RAID and decision logs, and executive reporting cadence.
• Partner with business leaders to document current-state and future-state sales processes across multiple segments.
• Drive alignment on a common sales-process backbone while governing segment-specific variations.
• Translate approved processes into a prioritized backlog with user stories, acceptance criteria, release plans, and traceability.
• Manage Salesforce product owners, solution architects, data leads, integration teams, security teams, and business analysts to ensure scalable, secure solutions.

Skills

Program management

Salesforce

Stakeholder management

Budget management

Vendor management

Agile / hybrid / waterfall

Education

Bachelor's degree in business, IT, CS, engineering, or related field

Tools

Salesforce

MuleSoft

Experience Cloud

Job description

Brown & Brown is seeking a Technical Program Manager - CRM to lead the planning, design, implementation, and adoption of enterprise CRM on Salesforce in Plano, TX.

You will coordinate business leaders across Small Commercial, Middle Market Commercial, Large Commercial, Personal Lines, and Employee Benefits, together with Technology, Operations, Data, Architecture, Change Management, and external system implementation partners.