Salesforce CRM Program Lead (Enterprise)

Brown & Brown Insurance; Plano (TX); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health Benefits

401k Matching

Tuition Reimbursement

Paid Time Off

Job summary

Brown & Brown Insurance in Plano, TX seeks a Technical Program Manager - CRM to lead the Salesforce-based CRM program. You will coordinate business leaders across Commercial segments, tech, operations, data, and external vendors to deliver a unified CRM foundation with segment variations.

You will translate business processes into a prioritized backlog, manage vendor relationships, and ensure adoption with measurable outcomes. Travel to workshops may be required.

Qualifications

• Bachelor's degree or equivalent professional experience.
• Experience leading enterprise CRM programs, preferably Salesforce.
• Ability to translate business needs into executable roadmaps.

Responsibilities

• Lead end-to-end Salesforce CRM program delivery including mobilization and go-live.
• Govern integrated roadmap, milestones, budget, and executive reporting.
• Document current/future-state processes across business units.
• Governing segment-specific variations on a common CRM backbone.
• Facilitate workshops covering lead intake, account management, and renewal.
• Translate requirements into prioritized backlog and release plans.
• Collaborate with Salesforce product owners and data teams.

Skills

Salesforce CRM

Program management

Vendor management

Business process design

Agile / hybrid / waterfall

Data migration

Executive communication

Travel flexibility

Insurance industry knowledge

Education

Bachelor's degree in business or IT

Tools

Salesforce

MuleSoft

Experience Cloud

CRM Analytics

Sales Cloud

Platform App Builder

Job description

Brown & Brown Insurance in Plano, TX seeks a Technical Program Manager - CRM to lead the Salesforce-based CRM program. You will coordinate business leaders across Commercial segments, tech, operations, data, and external vendors to deliver a unified CRM foundation with segment variations.

You will translate business processes into a prioritized backlog, manage vendor relationships, and ensure adoption with measurable outcomes. Travel to workshops may be required.