Salesforce CRM Program Lead for Enterprise Delivery

Brown & Brown; Plano (TX); On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Health Benefits

401k

Student Loan Assistance

Tuition Reimbursement

Mental Health

Paid Time Off

Holidays

Partner Discounts

Job summary

Brown & Brown in Plano, TX is seeking a Technical Program Manager - CRM to lead the Salesforce CRM program, coordinating business leaders across segments and technology teams. You will drive end-to-end delivery, governance, and an integrated roadmap to enable a common CRM foundation with segment-specific variations.

Required: 7+ years in enterprise technology programs, strong Salesforce experience, and excellent stakeholder management.

Qualifications

• Lead end-to-end Salesforce CRM program delivery.
• Document current-state and future-state sales processes across segments.
• Manage external Salesforce implementation partners and budgets.

Responsibilities

• Lead the end-to-end delivery of the Salesforce CRM program, including mobilization, discovery, process design, configuration, integration, data migration, testing, training, cutover, go-live, and stabilization.
• Establish governance, integrated roadmap, milestones, dependencies, and executive reporting cadence.
• Coordinate business processes across multiple segments and partner with CRM teams to ensure scalable, secure, enterprise-aligned solutions.
• Manage vendor relationships, SOW governance, performance, and budgets.

Skills

Salesforce CRM

Program management

Business process design

Vendor leadership

Data migration

Stakeholder management

Agile / Hybrid / Waterfall

Executive communication

Education

Bachelor's degree in business or IT

Tools

Salesforce

Job description

Brown & Brown in Plano, TX is seeking a Technical Program Manager - CRM to lead the Salesforce CRM program, coordinating business leaders across segments and technology teams. You will drive end-to-end delivery, governance, and an integrated roadmap to enable a common CRM foundation with segment-specific variations.

Required: 7+ years in enterprise technology programs, strong Salesforce experience, and excellent stakeholder management.