Salesforce Program Architect & Delivery Lead

Tata Consultancy Services

Plano (TX)

On-site

USD 120,000 - 150,000

Full time

14 days+

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Job summary

Tata Consultancy Services in Plano, TX, seeks a highly capable Technical Program Manager with Salesforce experience to drive delivery of critical business initiatives. You will lead cross-functional teams across business, engineering, and architecture, manage planning, risk, and communications, and translate complex challenges into actionable plans to meet customer requirements.

The role emphasizes program structure, scalable processes, KPIs, and balancing business needs with technical

Qualifications

Hands on experience in Salesforce Architecture design.
Experience delivering Salesforce projects.
Experience with Salesforce Service Cloud.
Strong technical acumen, program and stakeholder management.
Ability to drive delivery of critical business initiatives.
Lead cross-functional technical programs and align teams.

Responsibilities

Lead and manage cross-functional technical programs of inter-related projects, creating the program structure and shared alignment with the teams to deliver business and/or engineering objectives.
Collaborate with business, engineering, and architecture teams to design, coordinate, and launch new capabilities by breaking down complex challenges into manageable tasks and ensure timely delivery.
Coordinate launch planning among various teams to synchronize program milestones across multiple workflows into a unified timeline that satisfies both business objectives and customer requirements.
Develop and execute scalable cross-organization processes, mechanisms, metrics, and KPIs to deliver large-scale programs.
Influence long-term and short-term product and technical strategy.
Assess risks, develop risk mitigation plans, anticipate bottlenecks, manage issue escalation, and collaborate with Product Management on potential tradeoffs, balancing business needs with technical considerations.
Manage the intake queue by prioritizing and triaging incoming requests, ensuring all tasks are appropriately categorized, assigned, and tracked to meet business objectives and timelines.