Senior Salesforce Architect & CPQ Automation Lead

Columbus McKinnon; Menomonee Falls (WI); On-site; USD 90,000 - 130,000; Full time

Job summary

Columbus McKinnon is seeking a CRM Administrator to optimize Salesforce across Sales, Marketing, Customer Service, Operations, and IT. You will drive process improvements, automation, and user enablement, focusing on quote-to-cash workflows with Experlogix and related CRM tech.

You will maintain security, data quality, and scalable CRM solutions while collaborating with stakeholders to deliver operational efficiency and business growth.

Qualifications

• Bachelor's degree in Information Systems, Business, Computer Science, or related field, or equivalent experience.
• 3+ years of Salesforce Administration experience.
• Experience supporting Salesforce Sales Cloud and/or Service Cloud.
• Experience configuring Salesforce Flows, security settings, reports, and dashboards.
• Experience providing user support, training, troubleshooting, and system enhancements.
• Experience with data management, data quality, and migration activities.
• Experience supporting business process automation and cross-functional CRM initiatives.
• Salesforce certifications (Administrator, Advanced Administrator, Sales Cloud Consultant, or similar) preferred.

Responsibilities

• Administer and maintain Salesforce environments, ensuring security, reliability, and optimal performance.
• Configure and support Salesforce features including Flows, validation rules, approval processes, assignment rules, record types, page layouts, custom objects, reports, and dashboards.
• Manage users, roles, profiles, permission sets, and licensing.
• Troubleshoot issues, resolve defects, and implement enhancements that improve usability and productivity.
• Perform system maintenance, release testing, sandbox management, and platform health monitoring.
• Maintain CRM documentation, training materials, and best practices.
• Support data quality initiatives, including imports, exports, deduplication, cleansing, and governance.
• Monitor platform usage and identify opportunities to improve adoption and business processes.

Skills

Salesforce Admin

Sales Cloud

Service Cloud

Experlogix CPQ

Data Management

Security Access

Apex & LWC

User Training

ERP Integrations

DevOps Release

Education

Bachelor's degree

Equivalent Experience

Tools

MuleSoft

Boomi

Salesforce API

Einstein AI

Agentforce

LWC

Apex

Job description

Columbus McKinnon is seeking a CRM Administrator to optimize Salesforce across Sales, Marketing, Customer Service, Operations, and IT. You will drive process improvements, automation, and user enablement, focusing on quote-to-cash workflows with Experlogix and related CRM tech.

You will maintain security, data quality, and scalable CRM solutions while collaborating with stakeholders to deliver operational efficiency and business growth.