Senior CRM Architect

Columbus McKinnon Corporation; Menomonee Falls (WI); On-site; USD 85,000 - 110,000; Full time

Job summary

Columbus McKinnon Corporation is seeking a Salesforce CRM Administrator to optimize business processes, automate workflows, and boost user adoption across Sales, Service, Marketing, and Operations.

You will administer Salesforce environments, support CPQ/Experlogix, maintain data quality, and partner with IT and business stakeholders to deliver scalable CRM solutions aligned with company goals.

Qualifications

• Bachelor's degree or higher in Information Systems, Business, CS, or related field.
• 3+ years of Salesforce Administration experience.
• Experience with Salesforce Sales Cloud and/or Service Cloud.
• Experience configuring Salesforce Flows, security, reports, and dashboards.
• Experience providing user support, training, troubleshooting, and system enhancements.
• Experience with data management, data quality, and migration activities.
• Salesforce certifications preferred; Experlogix/CPQ experience a plus.

Responsibilities

• Administer and maintain Salesforce environments with security, reliability, and performance.
• Configure Salesforce features: Flows, validation rules, approval processes, object types, reports, dashboards.
• Manage users, roles, profiles, permission sets, licensing.
• Troubleshoot defects and implement enhancements for usability and productivity.
• Perform system maintenance, sandbox management, and releases testing.

Skills

Salesforce administration

Process optimization

Automation

User enablement

CRM analytics

Education

Bachelor's degree in Information Systems, Business, Computer Science, or related field

Tools

Experlogix

Salesforce CPQ

Apex

LWC

Salesforce APIs

MuleSoft

Boomi

ERP integrations

Job description

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The CRM Administrator is responsible for the administration, support, and continuous improvement of the Salesforce platform and related CRM technologies. This role partners with Sales, Marketing, Customer Service, Operations, and IT to optimize business processes, increase user adoption, and ensure CRM solutions support organizational goals.

The ideal candidate combines strong Salesforce administration expertise with a passion for process improvement, automation, and user enablement. Experience with quote-to-cash solutions, including Experlogix, is preferred. This individual will play a key role in maintaining system integrity, enhancing CRM capabilities, and delivering scalable solutions that drive operational efficiency and business growth.

Essential Duties and Responsibilities

• Administer and maintain Salesforce environments, ensuring security, reliability, and optimal performance.
• Configure and support Salesforce features including Flows, validation rules, approval processes, assignment rules, record types, page layouts, custom objects, reports, and dashboards.
• Manage users, roles, profiles, permission sets, and licensing.
• Troubleshoot issues, resolve defects, and implement enhancements that improve usability and productivity.
• Perform system maintenance, release testing, sandbox management, and platform health monitoring.
• Maintain CRM documentation, training materials, and best practices.
• Support data quality initiatives, including imports, exports, deduplication, cleansing, and governance.
• Monitor platform usage and identify opportunities to improve adoption and business processes.

Business Process Optimization & Quote-to-Cash Support

• Support and enhance sales, service, and quote-to-cash processes within Salesforce and related applications.
• Configure and maintain pricing, product catalogs, approval workflows, and automation tools.
• Partner with business stakeholders to identify and implement process improvements and automation opportunities.
• Support integrations between Salesforce and ERP, marketing automation, customer service, and other enterprise systems.
• Troubleshoot quoting, pricing, and order management issues and coordinate resolutions.
• Participate in testing, deployment, and ongoing optimization of CRM enhancements.
• Serve as a liaison between business users and technical teams to ensure solutions align with business requirements.

User Adoption & Continuous Improvement

• Gather and document business requirements for enhancements and process improvements.
• Evaluate new Salesforce capabilities, AppExchange solutions, and emerging technologies.
• Support change management activities and communicate platform updates.
• Stay current on Salesforce releases, industry trends, and best practices

Knowledge, Skills, Competencies, and Abilities

• Strong understanding of Salesforce administration, security, data architecture, and declarative development tools.
• Proficiency with Salesforce Flow and automation best practices.
• Experience supporting marketing, sales, service, and CRM-driven business processes.
• Knowledge of reporting, dashboards, analytics, and data management best practices.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to translate business requirements into scalable technical solutions.
• Experience supporting integrations with ERP systems, marketing automation platforms, and third-party applications. Experience with enterprise integration tools such as MuleSoft or Boomi is a plus.
• Familiarity with CPQ and quote-to-cash solutions such as Experlogix, Salesforce CPQ, or similar platforms preferred.
• Working knowledge of Apex, Lightning Web Components (LWC), Salesforce APIs, and related development concepts is a plus.
• Experience with DevOps, release management, and change management practices preferred.
• Excellent communication, collaboration, and organizational skills.
• Customer-focused mindset with a commitment to continuous improvement and operational excellence.

Required Qualifications

• Bachelor's degree in Information Systems, Business, Computer Science, or a related field, or equivalent experience.
• 3+ years of Salesforce Administration experience.
• Experience supporting Salesforce Sales Cloud and/or Service Cloud.
• Experience configuring Salesforce Flows, security settings, reports, and dashboards.
• Experience providing user support, training, troubleshooting, and system enhancements.
• Experience with data management, data quality, and migration activities.
• Experience supporting business process automation and cross-functional CRM initiatives.
• Salesforce certifications (Administrator, Advanced Administrator, Sales Cloud Consultant, or similar) preferred.
• Experience with ERP integrations, marketing automation platforms, Einstein AI, Agentforce, or similar technologies is a plus.
• Experience with Experlogix or other CPQ/quote-to-cash platforms is preferred but not required.

Columbus McKinnon is a leading worldwide designer, manufacturer and marketer of intelligent motion solutions that move the world forward and improve lives by efficiently and ergonomically moving, lifting, positioning and securing materials. Key products include hoists, crane components, precision conveyor systems, rigging tools, light rail workstations and digital power and motion control systems. We are focused on commercial and industrial applications that require the safety and quality provided by our superior design and engineering know-how. Columbus McKinnon is a publicly traded company that has been in business for almost 150 years – proud of our heritage, where we come from, and where we’re going. As Columbus McKinnon grows globally, so does our need for driven and inspired employees. Join our winning team!

Columbus McKinnon Corporation promotes a diverse and inclusive workforce and is an Equal Opportunity Employer that does not discriminate against employees or applicants for employment on the basis of race, color, national origin, ancestry, age, religion, sex, gender, gender identity, gender expression, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, marital status, or any other Federal or State legally-protected classes. We also value the safety of all associates and work hard to maintain a Drug Free Workplace.

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