Nonprofit Salesforce Specialist: Data, Dashboards & Support

Jewish Federation of Cleveland; Cleveland (OH); On-site; USD 65,000 - 100,000; Full time

Job summary

The Jewish Federation of Cleveland is seeking a Salesforce Specialist to administer and optimize Salesforce across the organization. You will maintain data quality, build reports and dashboards, support end users, and document processes to ensure consistent Salesforce practices.

Reporting to the Senior Director of CRM Systems & Strategy, you will partner with the Salesforce Administrator to translate staff needs into practical solutions and stay current with Salesforce releases for nonprofit

Qualifications

• Bachelor’s degree or equivalent work experience in information systems or related field.
• Familiarity with Salesforce platform and administration concepts; Non-Profit Cloud a plus.
• Experience supporting end users, business processes, reporting, or CRM administration in nonprofit contexts.

Responsibilities

• Provide day-to-day administration and support of the Salesforce platform.
• Create, maintain, and optimize Salesforce reports, dashboards, and analytics for operational decision-making and leadership reporting.
• Serve as a primary point of contact for CRM support and end-user assistance via the organization's ticketing system.
• Execute recurring Salesforce admin processes ensuring data accuracy and system reliability.
• Deliver onboarding, user training, and adoption support for staff.
• Monitor and improve data quality through audits, deduplication, and validation processes.
• Analyze requests, audits, and feedback to improve processes, adoption, and reporting.
• Document processes, procedures, and user guides for knowledge sharing.
• Assist with user setup, access requests, roles, profiles, and security basics.

Skills

Salesforce Administration

End-user support

Data quality

Reporting and dashboards

Process documentation

Education

Bachelor’s degree in information systems or relevant work experience

Tools

Salesforce platform

Non-Profit Cloud

Job description

The Jewish Federation of Cleveland is seeking a Salesforce Specialist to administer and optimize Salesforce across the organization. You will maintain data quality, build reports and dashboards, support end users, and document processes to ensure consistent Salesforce practices.

Reporting to the Senior Director of CRM Systems & Strategy, you will partner with the Salesforce Administrator to translate staff needs into practical solutions and stay current with Salesforce releases for nonprofit