Salesforce Specialist: Nonprofit CRM & Data Analytics

Jewish Community Federation; Cleveland (OH); On-site; USD 70,000 - 95,000; Full time

Job summary

Jewish Federation of Cleveland seeks a Salesforce Specialist to admin and enhance Salesforce across the organization. You will maintain data quality, build reports and dashboards, and support end users while documenting processes for consistency.

Reporting to the Senior Director of CRM Systems & Strategy, you will partner with the Salesforce Administrator to translate staff needs into practical solutions and contribute to mission-driven CRM operations.

Qualifications

• Bachelor's degree or equivalent experience in information systems.
• Familiarity with Salesforce administration concepts and non-profit cloud.
• Experience supporting end users, reporting, or CRM administration.

Responsibilities

• Provide day-to-day administration and support of the Salesforce platform.
• Create, maintain, and optimize reports, dashboards, and analytics.
• Serve as primary CRM support contact, triaging requests via ticketing system.
• Execute recurring Salesforce admin processes ensuring data accuracy and reliability.
• Deliver onboarding, user training, and adoption support for staff.
• Monitor data quality with audits, deduplication, and validation.
• Document processes and guides to improve knowledge sharing.
• Assist with user setup, access requests, roles, profiles, and basic security.
• Stay current with Salesforce releases and nonprofit features.

Skills

Salesforce admin

Data governance

User support

Education

Bachelor's degree in information systems

Tools

Salesforce Non-Profit Cloud

Job description

Jewish Federation of Cleveland seeks a Salesforce Specialist to admin and enhance Salesforce across the organization. You will maintain data quality, build reports and dashboards, and support end users while documenting processes for consistency.

Reporting to the Senior Director of CRM Systems & Strategy, you will partner with the Salesforce Administrator to translate staff needs into practical solutions and contribute to mission-driven CRM operations.