Senior Salesforce & Analytics Lead

Sentara Healthcare Inc; Virginia Beach (VA); Hybrid; USD 97,000 - 143,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k)/403(b) with employer match

Paid time off

Job summary

Sentara Healthcare Inc. in Virginia Beach is seeking a Senior Business Analyst to support Sales Operations by identifying process improvements, gathering requirements, and coordinating testing.

You will act as liaison between business stakeholders and IT, and develop reports and dashboards to drive operational and strategic decisions. Key qualifications include 5+ years in business analysis, experience with Salesforce, strong analytical and communication skills, and the ability to create

Qualifications

• 5+ years of experience in business analysis or related roles.
• Experience supporting Salesforce users and processes.
• Strong analytical and requirements-gathering skills.
• Experience creating reports and dashboards.
• Excellent communication and stakeholder management.

Responsibilities

• Identify process improvements with Sales and stakeholders.
• Gather, document, and communicate requirements for system enhancements and issue resolution.
• Investigate Salesforce-related business and data issues.
• Coordinate and perform User Acceptance Testing.
• Create, maintain, and analyze reports and dashboards to support business operations and performance tracking.
• Monitor data quality and identify opportunities to improve reporting accuracy and efficiency.
• Liaise between business stakeholders and IT teams.

Skills

Requirements gathering

Stakeholder management

Data analysis

Reporting and dashboards

Communication

Education

Bachelor's degree in Business/IS or related field

Tools

Salesforce

Job description

Sentara Healthcare Inc. in Virginia Beach is seeking a Senior Business Analyst to support Sales Operations by identifying process improvements, gathering requirements, and coordinating testing.

You will act as liaison between business stakeholders and IT, and develop reports and dashboards to drive operational and strategic decisions. Key qualifications include 5+ years in business analysis, experience with Salesforce, strong analytical and communication skills, and the ability to create