Senior Business Analyst – Salesforce & Analytics

Sentara Health Administration, Inc.; Virginia Beach (VA); Sur place; USD 97 000 - 143 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision plans

401(k)/403(b) with employer match

Paid time off

Résumé du poste

Sentara Health Administration, Inc. is seeking a Senior Business Analyst in Virginia Beach to support Sales Operations by identifying process improvements, gathering requirements, and coordinating testing.

The role troubleshoots Salesforce-related issues and develops reports and dashboards to inform decision-making. Ideal candidates have 5+ years in business analysis, strong communication skills, and experience with Salesforce.

Qualifications

• 5+ years of experience in business analysis, business systems support, or related roles.
• Experience supporting Salesforce users and business processes.
• Strong analytical, problem-solving, and requirements-gathering skills.
• Experience creating reports and dashboards.
• Excellent communication and stakeholder management skills.

Responsabilités

• Partner with Sales and business stakeholders to identify process improvement opportunities and recommend solutions.
• Gather, document, and communicate business requirements for system enhancements and issue resolution.
• Investigate and troubleshoot Salesforce-related business process and data issues.
• Coordinate and perform User Acceptance Testing (UAT) for system changes and enhancements.
• Create, maintain, and analyze reports and dashboards to support business operations and performance tracking.
• Monitor data quality and identify opportunities to improve reporting accuracy and efficiency.
• Serve as the primary liaison between business stakeholders and IT teams.

Connaissances

Stakeholder management

Requirements gathering

Business analysis

Reporting and dashboards

Analytical thinking

Formation

Bachelor's degree in Business/Information Systems or related field

Outils

Salesforce

Description du poste

Sentara Health Administration, Inc. is seeking a Senior Business Analyst in Virginia Beach to support Sales Operations by identifying process improvements, gathering requirements, and coordinating testing.

The role troubleshoots Salesforce-related issues and develops reports and dashboards to inform decision-making. Ideal candidates have 5+ years in business analysis, strong communication skills, and experience with Salesforce.