Senior Business Analyst - Salesforce & Data Insights

Sentara Health; Virginia Beach (VA); Remote; USD 97,000 - 143,000; Full time

Benefits offered by this job

Health insurance

401(k)/403(b) with employer match

Paid Time Off

Paid Parental & Family Caregiver Leave

Tuition Assistance

Job summary

Sentara Health in Virginia Beach, VA, is seeking a Senior Business Analyst to support Sales Operations by identifying process improvements, analyzing system needs, and serving as a liaison between stakeholders and IT. You will gather requirements, troubleshoot issues, coordinate testing, and develop reports and dashboards to inform decisions.

Requirements: Bachelor's degree and 5+ years in business analysis; Salesforce Admin Certification preferred.

Qualifications

• 5+ years of experience in business analysis or related roles.
• Experience supporting Salesforce users and processes.
• Strong analytical, problem-solving, and requirements-gathering skills.
• Experience creating reports and dashboards.
• Excellent communication and stakeholder management skills.

Responsibilities

• Partner with Sales and stakeholders to identify process improvements.
• Gather, document, and communicate requirements for system enhancements.
• Investigate Salesforce-related business process and data issues.
• Coordinate and perform User Acceptance Testing (UAT).
• Create, maintain, and analyze reports and dashboards.
• Monitor data quality and reporting accuracy.
• Serve as liaison between business stakeholders and IT.

Skills

Analytical skills

Req gathering

Stakeholder management

Communication skills

Troubleshooting

Reports & dashboards

Education

Bachelor's degree in Business, Information Systems, or related field

Tools

Salesforce

Job description

Sentara Health in Virginia Beach, VA, is seeking a Senior Business Analyst to support Sales Operations by identifying process improvements, analyzing system needs, and serving as a liaison between stakeholders and IT. You will gather requirements, troubleshoot issues, coordinate testing, and develop reports and dashboards to inform decisions.

Requirements: Bachelor's degree and 5+ years in business analysis; Salesforce Admin Certification preferred.