Senior Salesforce & AI Solution Architect Lead

EY; Chattanooga (TN); Hybrid; USD 139,100 - 254,900; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k) plans

Paid time off

Job summary

EY Studio+ seeks a Manager in Salesforce Solution Architecture to shape strategy and lead delivery across complex Salesforce programs. You will bridge business strategy, data & integration design, AI enablement, governance, and delivery execution, guiding AI adoption and responsible practices.

You’ll work embedded with client teams, driving measurable value while navigating governance and adoption realities.

Qualifications

• Bachelor’s degree or higher is required.
• 4–6+ years of Salesforce implementation experience with teams of five+ people.
• Minimum 3 years of experience leading teams of analysts, developers, or consultants.
• Minimum 2 years of Salesforce architecture experience on enterprise projects.
• Experience directing Salesforce development with Apex, LWCs, SOQL, Flow, and APIs.
• Experience integrating Salesforce with external systems and design of scalable data patterns.
• Salesforce Administrator and Platform App Builder certifications or equivalent credentials.
• Ability to manage multiple priorities, communicate clearly, and travel as needed.

Responsibilities

• Lead discovery and design sessions with sponsors, owners, users, architects, and delivery teams to define outcomes and value measures.
• Own or guide Salesforce solution architecture across multi‑cloud environments (Sales, Service, Experience, Marketing, Data Cloud, etc.).
• Define target‑state roadmaps balancing business value, adoption, governance, security, and feasibility.
• Design AI-enabled solutions including prompt strategy, data grounding, and governance controls.
• Guide teams in using Salesforce tools (Prompt Builder, Einstein, Data Cloud, APIs) for practical, productive outcomes.
• Establish standards, governance, and reusable patterns for Salesforce delivery teams.
• Support pre‑sales activities with solution shaping, estimates, and executive storytelling.
• Identify and mitigate risks across business processes, data, security, and change management.
• Coach analysts, consultants, and developers to deliver high‑quality, client-ready results.
• Partner with EY leadership to track value realization and long‑term scalability.

Skills

Executive presence

Salesforce architecture

AI fluency

Agentforce knowledge

Data Cloud/Data 360

Security & governance

Leadership & mentoring

Strategic thinking

Education

Bachelor’s degree

Salesforce Administrator certification

Platform App Builder certification

Tools

Apex

Lightning Web Components

SOQL

Flow

APIs

MuleSoft

Tableau

Slack

Job description

EY Studio+ seeks a Manager in Salesforce Solution Architecture to shape strategy and lead delivery across complex Salesforce programs. You will bridge business strategy, data & integration design, AI enablement, governance, and delivery execution, guiding AI adoption and responsible practices.

You’ll work embedded with client teams, driving measurable value while navigating governance and adoption realities.