Sales Support Specialist

Support Revolution; San Jose, Northern (CA, KY); On-site; USD 75,000 - 85,000; Full time

Job summary

Supermicro's Sales Support team seeks a dynamic Sales Support Specialist to assist one of our Sales teams in managing customers and their orders, and to liaison across internal departments. This role provides product information to customers and supports daily order processing and data entry; a passion for sales helps you thrive at Supermicro.

This position focuses on providing technical and administrative product information to customers as well as daily sales order processing and data entry,

Qualifications

• AA degree required; a Bachelor's degree is preferred.
• At least 5 years of direct, related sales support experience.
• Experience in data entry, scheduling production and tracking orders.
• Possesses strong professional communication skills including: phone, written/E-mail and presentation.
• Experience in customer service and dealing with clients directly, must have problem solving skills.
• Consistent track record of meeting or exceeding assigned jobs.
• Must possess strong computer skills with Word and Excel.
• Organizational skills a must.

Responsibilities

• The person will be responsible for sales account maintenance, provide technical and administrative product information, performs daily clerical and office maintenance tasks, such as typing correspondence, coordinating, data entry, quotations and process documents.
• Monitor inventory, follow up ETA with purchasers.
• Act as a liaison between sales, purchasing, production, procurement, and logistics departments.
• Provide assistance for intra-company project coordination between sales and non-sales departments.
• Enter, monitor, and communicate directly with clients regarding status of their orders, facilitating credit issues and negotiating returns.
• Develop superior customer service relationships with prospects.
• Produce daily reports for clients.
• Be back-up for the supervisor and team members.

Skills

Sales support

Customer service

Data entry

Communication skills

Problem solving

Education

AA degree

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Job description

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Location: San Jose, California, United States

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Supermicro's Sales Support team is looking to add a dynamic Sales Support Specialist to assist one our Sales teams in managing customers and their orders. The Sales Support Specialist will also be a liaison across internal departments, as well as provide product information to customers and support customer account maintenance. This position is responsible for providing technical and administrative product information to customers as well as daily sales order processing and data entry. If you have a passion for sales and are looking for a great opportunity, Supermicro wants you on our team!

Essential Duties and Responsibilities:

• The person will be responsible for sales account maintenance, provide technical and administrative product information, performs daily clerical and office maintenance tasks, such as typing correspondence, coordinating, data entry, quotations and process documents
• Monitor inventory, follow up ETA with purchasers
• Act as a liaison between sales, purchasing, production, procurement, and logistics departments
• Provide assistance for intra-company project coordination between sales and non-sales departments
• Enter, monitor, and communicate directly with clients regarding status of their orders, facilitating credit issues and negotiating returns
• Develop superior customer service relationships with prospects
• Produce daily reports for clients
• Be back-up for the supervisor and team members

Qualifications:

AA degree required, Bachelors degree is preferred

At least 5 years of direct, related sales support experience

Experience in data entry, scheduling production and tracking orders

Possesses strong professional communication skills including: phone, written/E-mail and presentation

Experience in customer service and dealing with clients directly, must have problem solving skills

Consistent track record of meeting or exceeding assigned jobs

Must possess strong computer skills with word and excel

Organizational skills a must

Salary Range

$75,000 - $85,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

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