Sr. Specialist, Sales & Service Support

Banco Santander (Brasil); Boston (MA); On-site; USD 53,000 - 93,000; Full time

Job summary

Banco Santander is seeking a Sr. Specialist, Sales & Service Support to engage existing customers through outbound calls and foster deposit and loan growth.

The role supports bankers, executes sales strategies, and coordinates marketing initiatives across departments, ensuring compliant, high-quality customer experiences. The position requires project management experience, strong communication, and licensing.

Qualifications

• 3+ years project management experience.
• Strong knowledge of sales support and effective sales enhancement techniques.
• Ability to coordinate resources and prioritize tasks under deadlines.
• Excellent communication and writing skills; ability to present.
• Maintains appropriate sales licensing.
• Proficient with Excel, Word, Access and databases.

Responsibilities

• Engage existing customers via outbound calls to grow deposits and relationships.
• Assist the Manager in executing a sales strategy and coaching bankers.
• Coordinate and implement sales support programs and projects.
• Develop project plans and coordinate with internal teams and external vendors.
• Analyze program performance and recommend improvements.

Skills

Project management

Sales support

Communication

Presentations

Coaching

Attention to detail

Self-motivated

Influencing others

Licensing

Education

Associate's Degree

Tools

Excel

Word

Access

Callidus

PeopleSoft

Job description

Sr. Specialist, Sales & Service Support

Country: United States of America

It Starts With You:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

The Difference You Make:

The Sr. Specialist, Sales & Service Support utilizes customer relationship building techniques by making outbound calls to existing customers to engage prospects and customers in deposit, lending and relationship growth. In addition, the incumbent assists the Manager to execute an effective sales strategy; ensures consistent and positive customer experiences; coaches and trains Bankers to maximize sales opportunities and increase the depth of customer relationships.

Performs variety of activities for an LOB designed to support, enhance and increase overall sales performance according to established Company policies and applicable legal and regulatory guidelines.

Administers ongoing sales and marketing support programs equitably according to plan designs and guidelines, which may include sales contests, product promotions, regional programs and other activities.

Provides project coordination to new or existing sales support programs; leads or assists with strategy meetings, determining sales and marketing needs and requirements and generating ideas; provides input and advice based on extensive knowledge of other

Researches various issues, ideas, problems and opportunities discussed in strategy meetings to generate additional information to add to projects.

Creates project plans, adding ideas from research and ensuring that issues, concerns and priorities identified in meetings and other communications are addressed.

Implements project plans; communicates with various internal personnel, corporate marketing and other Company departments and outside vendors to coordinate assigned programs and complete projects; resolves problems by coordinating with necessary individua

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• Associate's Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required

Qualifications:

• 3+ Years Project management experience, including ability to coordinate resources and prioritize tasks under deadline. - Required.
• Strong knowledge of sales support and effective sales enhancement techniques within the industry.
• Ability to work independently and set appropriate priorities to meet deadlines.
• Strong analytical and evaluative skills with ability to measure program performance and make recommendations for improvement.
• Vendor relationship experience helpful.
• Attention to detail.
• Self motivator and creative thinker.
• Experience coaching and influencing others to achieve goals.
• Excellent communication skills, including strong presentation skills and writing ability.
• Maintains appropriate sales licensing.
• P.C. software applications (e.g. Excel, Word, Access, Callidus, PeopleSoft, etc.).
• Database record maintenance and reporting.
• Preparation and presentation of materials.
• Thorough knowledge of departmental and bank products and services.

Certifications:

• Other: License/Certification/Designation: ChFC, CLU, other industry designations desirable - Preferred.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Work Authorization & Sponsorship:

Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum: $52,500.00 USD

Maximum: $92,500.00 USD

We Value Your Impact:

Your contribution matters and it's recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are d