Senior Sales Ops Leader — Salesforce & Analytics

Cabinetworks Group; Livonia (MI); In loco; USD 135.000 - 165.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental and vision coverage

401(k) with company match

Paid time off

Descrizione del lavoro

Cabinetworks Group in the United States is seeking a Sales Operations Manager to lead day-to-day sales operations, manage Salesforce and related systems, and drive analytics for improved sales execution. You will direct Account Services and Supporting Systems leaders, partner with Sales, IT, Finance and Customer Care, and implement process improvements across data, reporting and workflows.

This role offers a strong leadership path, a competitive compensation package, and a comprehensive benefits

Competenze

• Demonstrated experience leading, coaching, and developing teams; experience managing supervisors, managers, or specialized functional roles preferred
• Experience overseeing customer account administration, telephony or customer-service systems, or related operational functions preferred
• Ability to align priorities across multiple teams and systems while balancing daily service needs and longer-term improvements
• Experience partnering with technical teams and business stakeholders to prioritize enhancements, resolve escalated issues, and support implementation and adoption

Mansioni

• Salesforce and related sales tools: manage daily functional support and continuous improvement; coordinate testing and implementation with IT and system owners
• Account Services Oversight: oversee customer account creation, updates, changes, and removal; ensure accurate, timely account maintenance
• Telephony and Supporting Systems Oversight: manage telephony and supporting systems; align priorities with Customer Care and IT
• Sales Reporting and Analytics: develop dashboards, reports, KPIs, and ad hoc analyses; monitor performance; automate reporting where possible
• Operational Process Improvement: assess workflows to reduce manual effort; document requirements and support testing and rollout of improvements
• Team and Functional Leadership: lead, coach, and develop team members; clarify priorities and monitor performance

Conoscenze

Sales leadership

Salesforce

Analytics

Data integrity

Strumenti

Salesforce

CRM systems

Descrizione del lavoro

Cabinetworks Group in the United States is seeking a Sales Operations Manager to lead day-to-day sales operations, manage Salesforce and related systems, and drive analytics for improved sales execution. You will direct Account Services and Supporting Systems leaders, partner with Sales, IT, Finance and Customer Care, and implement process improvements across data, reporting and workflows.

This role offers a strong leadership path, a competitive compensation package, and a comprehensive benefits