Senior Sales Operations Leader - Salesforce & Analytics

Cabinetworks Group; Livonia (MI); On-site; USD 135,000 - 165,000; Full time

Job summary

Cabinetworks Group in Livonia, MI, is seeking a Sales Operations Manager to lead day-to-day sales operations, oversee Salesforce and related tools, and drive reporting and analytics across the sales organization.

You will manage the Account Services Supervisor and CCAS and Supporting Systems Manager, align resources, develop leaders, and deliver improvements that enhance data integrity and sales execution.

Qualifications

• Demonstrated experience leading, coaching, and developing teams; experience managing supervisors, managers, or specialized functional roles preferred
• Experience overseeing customer account administration, telephony or customer-service systems, or related operational functions preferred
• Ability to align priorities across multiple teams and systems while balancing daily service needs and longer-term improvements
• Experience partnering with technical teams and business stakeholders to prioritize enhancements, resolve escalated issues, and support implementation and adoption

Responsibilities

• Salesforce and related sales tools: manage daily functional support and continuous improvement
• Coordinate requirements, prioritize enhancements, and coordinate testing and implementation with IT
• Coordinate issue resolution and communicate business impacts, workarounds, and status to stakeholders
• Support onboarding, integrations, and data controls in partnership with process owners
• Develop training, job aids, and documentation to improve adoption and consistency across systems
• Account Services Oversight: manage customer account creation, updates, and removal; ensure accuracy and timeliness
• Guide improvements to workflows and controls to strengthen data integrity and reduce rework
• Telephony and Supporting Systems Oversight: align priorities with operational needs and oversee system changes
• Sales Reporting and Analytics: develop dashboards, reports, KPIs, and ad hoc analyses
• Operational Process Improvement: assess workflows and coordinate cross-functional improvements
• Team Leadership: coach and develop team members; set priorities and monitor performance

Skills

Team leadership & coaching

Cross-functional collaboration

Salesforce & sales systems

Data analytics & reporting

Job description

Cabinetworks Group in Livonia, MI, is seeking a Sales Operations Manager to lead day-to-day sales operations, oversee Salesforce and related tools, and drive reporting and analytics across the sales organization.

You will manage the Account Services Supervisor and CCAS and Supporting Systems Manager, align resources, develop leaders, and deliver improvements that enhance data integrity and sales execution.