Senior Sales Ops Analyst: Data-Driven Forecasts & Insights

DHL eCommerce; Florida; On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

401k with company match

Medical, Dental, Vision

Paid Time Off

Tuition Reimbursement

Job summary

DHL eCommerce is seeking a Sr. Sales Operations Analyst to partner with Sales leadership to drive commercial performance through analytics, forecasting, CRM optimization, and reporting. You will transform data into actionable insights and support strategic decision-making across the sales organization.

The role requires strong Excel, Power BI, and CRM proficiency, with experience in enterprise sales analytics and cross-functional collaboration. Occasional travel to support QBRs may be required.

Qualifications

• 5 years’ experience in sales operations or commercial analytics.
• Experience with pricing analytics and forecasting preferred.
• Experience supporting enterprise sales organizations.

Responsibilities

• Develop executive dashboards and KPI reporting using Power BI, Salesforce, and Excel.
• Analyze revenue, margin, and customer profitability.
• Build forecasting models and monitor pipeline health.
• Perform win/loss analysis to identify growth opportunities.
• Automate reporting to reduce manual effort and speed decisions.
• Support QBRs and executive leadership presentations.
• Maintain data quality across CRM and reporting systems.
• Own weekly pipeline reporting and sales forecasting.
• Assist territory planning and quota management.
• Coordinate cross-functional initiatives across Sales, Pricing, Finance, Marketing and Operations.

Skills

Analytical thinking

Executive presentation

Forecasting

Data visualization

Education

Bachelor’s degree in Business, Finance, Analytics, Economics, Supply Chain, or related field

Tools

Salesforce

MS Dynamics

Power BI

Tableau

Job description

DHL eCommerce is seeking a Sr. Sales Operations Analyst to partner with Sales leadership to drive commercial performance through analytics, forecasting, CRM optimization, and reporting. You will transform data into actionable insights and support strategic decision-making across the sales organization.

The role requires strong Excel, Power BI, and CRM proficiency, with experience in enterprise sales analytics and cross-functional collaboration. Occasional travel to support QBRs may be required.