Senior Sales Operations Manager - Lead Quoting & CRM

Lennox AES; Richardson (TX); On-site; USD 135,000 - 176,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical, dental, and vision insurance

401(k) retirement plan

Short-term disability insurance

8 weeks paid birthing leave

2 weeks paid bonding leave

Life and long-term disability

Job summary

Lennox AES, a division of Lennox, seeks an experienced Inside Sales Manager to lead the customer quotes, inquiries, and order-processing team. You will establish policies, manage staff performance, and ensure service levels align with product and customer requirements.

Relocation to the Tallassee/Auburn, AL area is required within 12 months of hire. The role offers a salary in a six-figure range with an annual bonus potential and comprehensive benefits.

Qualifications

• Requires a bachelor's degree.
• Requires at least 8 years related experience.
• Requires at least 3 years’ experience as a manager.
• Must be able to train, evaluate, and direct the work of assigned employees.
• Requires ability to establish policies and manage business and operational aspects of inside sales.
• Excellent written and verbal communication skills, including effective listening skills.
• Requires extensive knowledge of the organization, products, and services. May require advanced problem solving.

Responsibilities

• Serve as escalation point for customer quoting, inquiries, issues, and complex requests to ensure timely resolution.
• Oversee and guide team handling of quoting, customer inquiries, order processing, and product information to ensure accuracy and consistency.
• Ensure proper review and understanding of customer-provided drawings and specifications across the team.
• Manage and monitor the end-to-end lifecycle of customer requests from inquiry through production and delivery.
• Oversee handling of order modifications, cancellations, and returns to ensure efficiency and accuracy.
• Ensure consistent and disciplined quote follow-up processes, including reporting, status tracking, and coordination with third-party vendors.
• Drive coordination and alignment across internal departments (sales, operations, logistics, finance) to improve efficiency and customer experience.
• Ensure customer data and records are accurately maintained within CRM systems.
• Establish expectations and accountability for accurate tracking of customer interactions and account activity in CRM tools.
• Continuously identify and implement process improvements to streamline workflows and enhance overall customer experience.

Education

Bachelor's degree

Job description

Lennox AES, a division of Lennox, seeks an experienced Inside Sales Manager to lead the customer quotes, inquiries, and order-processing team. You will establish policies, manage staff performance, and ensure service levels align with product and customer requirements.

Relocation to the Tallassee/Auburn, AL area is required within 12 months of hire. The role offers a salary in a six-figure range with an annual bonus potential and comprehensive benefits.