Strategic Sales Operations Leader

House-Hasson Hardware Company; Knoxville (TN); On-site; USD 90,000 - 130,000; Full time

Job summary

House-Hasson Hardware Company is seeking a Senior Sales Operations Manager in Knoxville, TN to turn strategy into scalable processes and data into decisions. You will lead cross-functional initiatives with Sales, Marketing, Operations, Purchasing, and Customer Service to improve customer experience and sales productivity.

You’ll build tools and reporting to help the field sell more effectively, drive forecasting, territory planning, and CRM enhancements, and guide initiatives from planning

Qualifications

• Strong analytical, problem-solving, and financial modeling capabilities.
• Advanced Microsoft Excel skills (pivot tables, lookups, complex formulas, forecasting/modeling).
• Strong understanding of CRM systems and sales technologies.
• Demonstrated ownership and initiative.
• Ability to influence across departments without direct authority.
• Excellent project management and organizational skills.
• Strong communication and collaboration with leadership and field teams.
• Strategic thinker with continuous improvement mindset.
• Willingness to travel periodically to warehouse locations, customer sites, or industry events.

Responsibilities

• Own the big picture: develop scalable sales processes aligned with growth.
• Diagnose end-to-end sales cycle inefficiencies and redesign processes.
• Provide timely, actionable information to the field and create tools and resources.
• Lead cross-functional initiatives with Marketing, Operations, Purchasing, and Customer Service.
• Build dashboards and reports measuring key sales KPIs and executive pipeline reporting.
• Drive CRM adoption, data quality, and reporting discipline.
• Coordinate seasonal promotions, dealer programs, and vendor campaigns from planning to execution.
• Identify opportunities to automate manual processes and support annual planning.
• Develop deep understanding of customer base, store formats, markets and growth opportunities.

Skills

Analytical skills

Advanced Excel

CRM proficiency

Ownership mindset

Influence without authority

Project management

Communication

Strategic thinking

Travel willingness

Education

Bachelor's degree in Business Administration, Sales, Marketing, Operations Management, Finance, or related field

MBA or advanced degree (preferred)

Tools

Power BI

CRM systems

Job description

House-Hasson Hardware Company is seeking a Senior Sales Operations Manager in Knoxville, TN to turn strategy into scalable processes and data into decisions. You will lead cross-functional initiatives with Sales, Marketing, Operations, Purchasing, and Customer Service to improve customer experience and sales productivity.

You’ll build tools and reporting to help the field sell more effectively, drive forecasting, territory planning, and CRM enhancements, and guide initiatives from planning