Senior Sales Operations Analyst – AI-Driven Expansion

The Wrap; New York (NY); Hybrid; USD 127,000 - 155,000; Full time

Job summary

Gusto is seeking a Senior Sales Operations Analyst to support the Expansion Sales organization. You will build insights and AI-powered solutions across Platform Sales, Expansion AM, and New Expansion Advisor teams, shaping how a multi-team sales organization operates.

You will turn challenges into tools, reports, automations, and workflows to move the numbers. You will help grow revenue from existing customers through upsells and cross-sells, with ownership, visibility, and influence across

Qualifications

• 5+ years in Sales Ops, RevOps, or similar analytical GTM role; SaaS/fintech experience preferred.
• Strong Salesforce proficiency; capable of auditing pipeline, ownership, and dashboards.
• Analytical depth across Salesforce reports; SQL, Tableau/Looker, Excel/Sheets.
• Hands-on forecasting, pipeline management, and territory/quota planning cadence.

Responsibilities

• Build, automate, and maintain reports and dashboards tracking pacing, funnel metrics, SLA health, and productivity.
• Own weekly forecast and probability-weighted pipeline forecast for leadership reviews.
• Partner with Finance/Analytics to produce revenue insights across dials and opportunities.
• Own metric definitions and data accuracy to keep leaders confident in numbers.
• Identify and prototype AI/automation tools to reduce manual friction in sales processes.

Skills

Sales Ops

Salesforce

SQL

Forecasting

AI tools

Communication

Problem solving

Excel/Sheets

Tableau/Looker

Tools

Tableau

Looker

Excel

Google Sheets

Job description

Gusto is seeking a Senior Sales Operations Analyst to support the Expansion Sales organization. You will build insights and AI-powered solutions across Platform Sales, Expansion AM, and New Expansion Advisor teams, shaping how a multi-team sales organization operates.

You will turn challenges into tools, reports, automations, and workflows to move the numbers. You will help grow revenue from existing customers through upsells and cross-sells, with ownership, visibility, and influence across