Senior Sales Learning & Development Lead

Royal Caribbean Cruises Ltd; Miami (FL); On-site; USD 95,000 - 125,000; Full time

Job summary

Royal Caribbean Group is seeking a Lead, Sales Learning and Development to drive the end-to-end management of training programs, calendars, and delivery. You will facilitate sessions, analyze performance data, and collaborate with stakeholders to refine learning strategies and content.

Based onsite in Miami, the role requires ~25% travel and a strong background in Sales, Training, and Learning & Development within the travel or hospitality sector.

Qualifications

• Bachelor’s degree required; focus on Training, Organizational Development, or related field preferred.
• Minimum of 5 years of experience in Sales, Training, Learning & Development, or a related field.
• Experience in project management, program execution, and training delivery.
• Travel industry experience preferred.
• Approximately 25% travel required.

Responsibilities

• Drive project management and delivery of assigned training programs and initiatives, ensuring all deliverables are completed on time, within scope, and to a high standard
• Own, manage, and maintain program calendars, timelines, and key milestones to ensure consistent execution and alignment across the team
• Facilitate training sessions, webinars, or presentations as needed, representing the brand with professionalism and confidence
• Support scalability of training delivery by stepping in to lead sessions when required
• Support identification of training needs by analyzing performance data, field feedback, and business priorities to inform program development and enhancements
• Partner with the Manager to support the development and refinement of training strategies, contributing input on program structure, content direction, and delivery approach
• Contribute to the development of training outlines and learning approaches, translating strategic direction into actionable programs
• Anticipate evolving business and training needs and recommend enhancements to align with organizational priorities
• Own the ongoing optimization of training programs by evaluating performance, identifying improvement opportunities, and implementing enhancements
• Analyze program performance data and provide actionable insights to improve effectiveness and engagement
• Evaluate program outcomes, document key learnings, and share recommendations for continuous improvement
• Ensure insights from programs are captured and applied to refine future training approaches
• Events, Logistics & Execution Support: Support execution of larger strategic initiatives such as Celebrity Learning Seminars at Sea, CCGSC (Annual Sales Conference), and other industry events
• Manage training-related events and logistics, including timelines, stakeholder coordination, supply ordering, and inventory management
• Ensure seamless execution of onboard and in-person programs
• Provide day-to-day operational coordination by tracking deliverables, monitoring deadlines, and ensuring follow-through
• Support distribution and coordination of work across the team, ensuring balanced workloads and alignment with priorities
• Ensure completion of required forms, reporting, and documentation consistently and accurately
• Stakeholder Collaboration & Communications: Partner closely with the Manager to draft and coordinate communications, ensuring clarity and consistency
• Collaborate with Trade Marketing, Sales Communications, Creative teams, and external vendors to develop and execute materials and content
• Coordinate the development of training materials, ensuring alignment with brand standards
• Data, Reporting & Budget: Track and report on key performance metrics, including attendance, completion rates, engagement, and survey results
• Maintain accurate reporting using tools such as Excel and Power BI
• Ensure timely data capture and reporting to support decision-making
• Budget & Resource Management: Execute training programs within established budget guidelines
• Track expenses and ensure efficient use of allocated resources
• Leverage Microsoft Copilot and other AI tools to support content development, streamline workflows, and improve efficiency

Skills

Project management

Training delivery

Stakeholder collaboration

Public speaking

Data-driven decisions

Education

Bachelor's degree

Tools

Power BI

Excel

PowerPoint

Rise 360 LMS

Canva

Webex/Teams

Copilot AI tools

Job description

Royal Caribbean Group is seeking a Lead, Sales Learning and Development to drive the end-to-end management of training programs, calendars, and delivery. You will facilitate sessions, analyze performance data, and collaborate with stakeholders to refine learning strategies and content.

Based onsite in Miami, the role requires ~25% travel and a strong background in Sales, Training, and Learning & Development within the travel or hospitality sector.