Lead, Sales Learning and Development

Royal Caribbean Cruises Ltd; Miami (FL); On-site; USD 95,000 - 125,000; Full time

Job summary

Royal Caribbean Group is seeking a Lead, Sales Learning and Development to drive the end-to-end management of training programs, calendars, and delivery. You will facilitate sessions, analyze performance data, and collaborate with stakeholders to refine learning strategies and content.

Based onsite in Miami, the role requires ~25% travel and a strong background in Sales, Training, and Learning & Development within the travel or hospitality sector.

Qualifications

• Bachelor’s degree required; focus on Training, Organizational Development, or related field preferred.
• Minimum of 5 years of experience in Sales, Training, Learning & Development, or a related field.
• Experience in project management, program execution, and training delivery.
• Travel industry experience preferred.
• Approximately 25% travel required.

Responsibilities

• Drive project management and delivery of assigned training programs and initiatives, ensuring all deliverables are completed on time, within scope, and to a high standard
• Own, manage, and maintain program calendars, timelines, and key milestones to ensure consistent execution and alignment across the team
• Facilitate training sessions, webinars, or presentations as needed, representing the brand with professionalism and confidence
• Support scalability of training delivery by stepping in to lead sessions when required
• Support identification of training needs by analyzing performance data, field feedback, and business priorities to inform program development and enhancements
• Partner with the Manager to support the development and refinement of training strategies, contributing input on program structure, content direction, and delivery approach
• Contribute to the development of training outlines and learning approaches, translating strategic direction into actionable programs
• Anticipate evolving business and training needs and recommend enhancements to align with organizational priorities
• Own the ongoing optimization of training programs by evaluating performance, identifying improvement opportunities, and implementing enhancements
• Analyze program performance data and provide actionable insights to improve effectiveness and engagement
• Evaluate program outcomes, document key learnings, and share recommendations for continuous improvement
• Ensure insights from programs are captured and applied to refine future training approaches
• Events, Logistics & Execution Support: Support execution of larger strategic initiatives such as Celebrity Learning Seminars at Sea, CCGSC (Annual Sales Conference), and other industry events
• Manage training-related events and logistics, including timelines, stakeholder coordination, supply ordering, and inventory management
• Ensure seamless execution of onboard and in-person programs
• Provide day-to-day operational coordination by tracking deliverables, monitoring deadlines, and ensuring follow-through
• Support distribution and coordination of work across the team, ensuring balanced workloads and alignment with priorities
• Ensure completion of required forms, reporting, and documentation consistently and accurately
• Stakeholder Collaboration & Communications: Partner closely with the Manager to draft and coordinate communications, ensuring clarity and consistency
• Collaborate with Trade Marketing, Sales Communications, Creative teams, and external vendors to develop and execute materials and content
• Coordinate the development of training materials, ensuring alignment with brand standards
• Data, Reporting & Budget: Track and report on key performance metrics, including attendance, completion rates, engagement, and survey results
• Maintain accurate reporting using tools such as Excel and Power BI
• Ensure timely data capture and reporting to support decision-making
• Budget & Resource Management: Execute training programs within established budget guidelines
• Track expenses and ensure efficient use of allocated resources
• Leverage Microsoft Copilot and other AI tools to support content development, streamline workflows, and improve efficiency

Skills

Project management

Training delivery

Stakeholder collaboration

Public speaking

Data-driven decisions

Education

Bachelor's degree

Tools

Power BI

Excel

PowerPoint

Rise 360 LMS

Canva

Webex/Teams

Copilot AI tools

Job description

Lead, Sales Learning and Development

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group . We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

W e are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people . Together, w e are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

This position will be workingonsitefrom Miami.

Position Summary :

• Drive project management and delivery of assigned training programs and initiatives, ensuring all deliverables are completed on time, within scope, and to a high standard
• Own, manage, and maintain program calendars, timelines, and key milestones to ensure consistent execution and alignment across the team
• Facilitate training sessions, webinars, or presentations as needed, representing the brand with professionalism and confidence
• Support scalability of training delivery by stepping in to lead sessions when required
• Support identification of training needs by analyzing performance data, field feedback, and business priorities to inform program development and enhancements
• Partner with the Manager to support the development and refinement of training strategies, contributing input on program structure, content direction, and delivery approach
• Contribute to the development of training outlines and learning approaches, translating strategic direction into actionable programs
• Anticipate evolving business and training needs and recommend enhancements to align with organizational priorities
• Own the ongoing optimization of training programs by evaluating performance, identifying improvement opportunities, and implementing enhancements
• Analyze program performance data and provide actionable insights to improve effectiveness and engagement
• Evaluate program outcomes, document key learnings, and share recommendations for continuous improvement
• Ensure insights from programs are captured and applied to refine future training approaches

Events, Logistics & Execution Support

• Support execution of larger strategic initiatives such as Celebrity Learning Seminars at Sea, CCGSC (Annual Sales Conference), and other industry events
• Manage training-related events and logistics, including timelines, stakeholder coordination, supply ordering, and inventory management
• Ensure seamless execution of onboard and in-person programs
• Provide day-to-day operational coordination by tracking deliverables, monitoring deadlines, and ensuring follow-through
• Support distribution and coordination of work across the team, ensuring balanced workloads and alignment with priorities
• Ensure completion of required forms, reporting, and documentation consistently and accurately

Stakeholder Collaboration & Communications

• Partner closely with the Manager to draft and coordinate communications, ensuring clarity and consistency
• Collaborate with Trade Marketing, Sales Communications, Creative teams, and external vendors to develop and execute materials and content
• Coordinate the development of training materials, ensuring alignment with brand standards

Data, Reporting & Budget

• Track and report on key performance metrics, including attendance, completion rates, engagement, and survey results
• Maintain accurate reporting using tools such as Excel and Power BI
• Ensure timely data capture and reporting to support decision-making

Budget & Resource Management

• Execute training programs within established budget guidelines
• Track expenses and ensure efficient use of allocated resources
• Leverage Microsoft Copilot and other AI tools to support content development, streamline workflows, and improve efficiency

Qualifications

• Bachelor’s degree required; focus on Training, Organizational Development, or related field preferred
• Minimum of 5 years of experience in Sales, Training, Learning & Development, or a related field
• Experience in project management, program execution, and training delivery
• Travel industry experience preferred
• Approximately 25% travel required

Knowledge & Skills

• Strong organizational and project management skills with the ability to manage multiple priorities
• Ability to think critically and contribute ideas to improving training programs based on data, feedback, and business needs
• Strong interpersonal and relationship-building skills with the ability to collaborate, influence, and drive alignment across teams
• Advanced PowerPoint and Excel skills, including the ability to build polished presentations and manage data effectively
• Experience with Power BI or similar reporting tools and strong comfort working with data
• Familiarity with Learning Management Systems (LMS) and digital learning tools, including Rise 360
• Experience using Canva or similar tools to support the creation of visually engaging training materials
• Experience working with webinar and virtual training platforms (e.g., Webex, Teams, or similar tools)
• Experience using Microsoft Copilot or similar AI tools to improve efficiency, automate processes, and support content development
• Strong communication and coordination skills with the ability to work effectively across teams and stakeholders
• Confidence facilitating training sessions and presenting to both internal and external audiences
• Strong attention to detail, accountability, and follow-through

This position works onsite at Celebrity Cruises, part of Royal Caribbean’s Group Headquarters in Miami, FL in an air-conditioning office environment and follows company-set work schedule.

No im migration sp onsorshipis offered.

Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.