Manager, Learning & Development

Jobtailor; Miami (FL); On-site; USD 95,000 - 135,000; Full time

Job summary

Celebrity Cruises seeks a senior learning and development leader to design and deliver sales training programs for its internal sales teams and external travel advisors.

You will develop learning strategies, manage budgets, and partner with Sales leadership to close performance gaps while measuring ROI and program impact across multiple channels.

Qualifications

• Bachelor's degree in business, Marketing, Communications, Education, Organizational Development, Instructional Design, Business, or related field.
• 5+ years of progressive experience in learning and development, sales training, marketing, or sales enablement.
• Proven experience leading a team, project leadership a must.
• Cruise and/or travel industry experience is strongly preferred, particularly supporting sales organizations or travel advisor channels.
• Demonstrated experience developing and implementing large-scale learning initiatives.
• Strong facilitation and executive presentation skills.

Responsibilities

• Develop and implement comprehensive sales training strategies and curricula.
• Lead the design, development, and delivery of training programs for internal Sales teams and external travel advisors.
• Partner with Sales leadership to identify performance gaps and measure program impact.
• Oversee learning content development, training technologies, and vendor relationships.
• Manage budgets and analytics to drive continuous improvement.

Skills

Leadership

Facilitation

Communication

Project Management

Performance Analytics

Instructional Design

Sales Enablement

Learning Strategies

ROI Measurement

Education

Bachelor's degree

Tools

Power BI

LMS Platforms

Microsoft Office

Excel

Canva

Job description

• Responsible for the strategy, design, implementation, delivery, and continuous improvement of innovative training programs that support Celebrity Cruises' Sales organization and travel advisor sales channel.
• Leads to the development of comprehensive learning strategies and sales enablement initiatives that drive business performance, increase sales effectiveness, and strengthen product expertise across internal and external audiences.
• Serves as a trusted partner to Sales leadership, collaborating cross-functionally to identify training needs, develop scalable learning solutions, and measure program impact.
• Oversees key training programs and educational events, including Seminars at Sea, webinars, virtual learning experiences, and onboarding programs for internal and external audiences.
• Manages learning content development, training technologies, vendor relationships, budgets, performance analytics, and continuous improvement efforts.
• Develops and executes sales training strategies aligned with organizational priorities and commercial objectives.
• Partners with Sales leadership and key stakeholders to identify performance gaps and learning opportunities.
• Leads the design, development, implementation, and continuous improvement of training programs for internal Sales teams and external travel advisors.
• Establishes learning frameworks and curricula that support onboarding, product education, sales effectiveness, leadership development, and ongoing professional growth.

Requirements

• Bachelor's degree in business, Marketing, Communications, Education, Organizational Development, Instructional Design, Business, or related field required.
• 5+ years of progressive experience in learning and development, sales training, marketing, or sales enablement.
• Proven experience leading a team, project leadership a must.
• Cruise and/or travel industry experience is strongly preferred, particularly supporting sales organizations or travel advisor channels.
• Demonstrated experience developing and implementing large-scale learning initiatives.
• Strong facilitation and executive presentation skills.
• Proven ability to lead teams and develop training strategies and initiatives that drive measurable business outcomes.
• Strong expertise in instructional design, curriculum development, and learner engagement.
• Exceptional presentation and facilitation skills with the ability to engage audiences at all levels.
• Strong leadership and influencing skills with the ability to build relationships across functions.
• Proven mentoring and coaching skills also desired.
• Excellent project management and organization skills.
• Strong analytical mindset with the ability to interpret data and translate insights into actionable recommendations.
• Previous experience evaluating learning effectiveness and measuring ROI.
• Advanced Microsoft Office skills, particularly PowerPoint and Excel.
• Experience with Power BI or similar reporting and visualization tools.
• Experience with LMS platforms and digital learning technologies.
• Familiarity with AI tools such as Microsoft Copilot and their application within learning and development.
• Experience with Canva or similar content design platforms.
• Excellent written and verbal communication skills.
• High attention to detail with strong accountability and execution capabilities.
• Ability to manage multiple priorities and perform effectively in a fast-paced environment.
• Experience managing budgets, vendors, purchase orders, and invoice processing.

Core Competencies

Demonstrates expertise in developing and implementing large-scale training programs and sales enablement initiatives that drive measurable business outcomes. Proficient in instructional design, curriculum development, and leveraging digital learning technologies to enhance learner engagement and effectiveness.

Highest-signal resume keywords

• Sales Training Strategy Development
• Instructional Design Expertise
• Project Leadership
• Performance Analytics
• Cruise Industry Experience

ATS Optimization Keywords

Hard Skills

• Curriculum Development
• Learning Content Development
• Sales Enablement
• Data Interpretation
• Budget Management

Soft Skills

• Leadership Skills
• Facilitation Skills
• Communication Skills
• Mentoring Skills
• Organizational Skills

Industry Keywords

• Sales Effectiveness
• Travel Advisor Channel
• Learning Initiatives
• Onboarding Programs
• Educational Events

Tools & Technologies

• Microsoft Office
• Power BI
• LMS Platforms
• Digital Learning Technologies
• Canva