Senior Sales Leader - Firearms & Customer Experience

Paycom - ATS; Shorewood (IL); On-site; USD 2,066,000 - 3,168,000; Full time

Benefits offered by this job

Health insurance

Discounts

Free classes

Rewards program

Paid training

Job summary

Range USA, the nation’s largest operator of indoor shooting ranges, is seeking a Senior Sales Associate to lead sales activities and ensure top-notch customer experiences in-store. You will also manage opening/closing duties, daily operations, and safety protocols.

Responsibilities include meeting sales targets for firearms, memberships, classes, and promotions while coaching teammates using KPI data. Training and compliance are essential to success in this role.

Qualifications

• High School Diploma or equivalent required.
• 1–2 years of retail sales or customer service experience (specialty retail preferred).
• Strong attention to detail with the ability to follow complex compliance procedures.
• Ability to handle confidential information with integrity.
• Flexible availability, including nights, weekends, and holidays.
• Strong communication skills and customer-first mindset.

Responsibilities

• Deliver exceptional customer service aligned with Range USA standards.
• Review KPIs and coach team to expectations from this data.
• Achieve or exceed individual and store sales metrics (firearms, memberships, classes, promotions).
• Build customer relationships and increase basket size through product knowledge and recommendations.
• Execute daily operational tasks including opening/closing procedures, register management, and cash reconciliation.
• Produce and maintain daily operational documents (store metrics, huddle notes, schedules).
• Support inventory flow, merchandising, and ad set execution to maintain visual standards.
• Maintain overall store cleanliness and organization.
• Ensure strict adherence to all firearm safety protocols for customers and staff.
• Maintain compliance with ATF regulations, including accurate execution of 4473 forms and background checks.
• Safeguard confidential information and ensure all processes meet regulatory standards.
• Ensure range readiness, safety, and cleanliness always.
• Validate and escalate if needed parts requirements to ASL.

Skills

Retail sales

Customer service

Communication

Attention to detail

Confidential information handling

Flexible availability

Education

High School Diploma or equivalent

Tools

Cash register operations

Job description

Range USA, the nation’s largest operator of indoor shooting ranges, is seeking a Senior Sales Associate to lead sales activities and ensure top-notch customer experiences in-store. You will also manage opening/closing duties, daily operations, and safety protocols.

Responsibilities include meeting sales targets for firearms, memberships, classes, and promotions while coaching teammates using KPI data. Training and compliance are essential to success in this role.