Senior Sales Lead — Firearms & Customer Experience

Range USA; Cincinnati (OH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Unlimited Shooting – Free Classes

Discounts online and in-store

Manufacturer rewards program

Paid training

Job summary

Range USA in Cincinnati, OH is seeking a Senior Sales Associate to lead sales while ensuring daily store operations, compliance, and customer experience. You will open/close routines, manage cash, and coach teammates to hit sales targets across firearms, memberships, classes, and promotions.

The role emphasizes safety, ATF compliance, and accuracy, with paid training and extensive in-store discounts. Flexible evenings and weekends are required in this fast-paced retail environment.

Qualifications

• 1–2 years of retail sales or customer service experience (specialty retail preferred).
• Strong attention to detail with the ability to follow complex compliance procedures.
• Ability to handle confidential information with integrity.
• Flexible availability, including nights, weekends, and holidays.
• Strong communication skills and customer-first mindset.

Responsibilities

• Deliver exceptional customer service aligned with Range USA standards.
• Review KPIs and coach team to expectations from this data.
• Achieve or exceed individual and store sales metrics (firearms, memberships, classes, promotions).
• Build customer relationships and increase basket size through product knowledge and recommendations.
• Execute daily operational tasks including opening/closing procedures, register management, and cash reconciliation.
• Produce and maintain daily operational documents (store metrics, huddle notes, schedules).
• Support inventory flow, merchandising, and ad set execution to maintain visual standards.
• Maintain overall store cleanliness and organization.
• Ensure strict adherence to firearm safety protocols for customers and staff.
• Maintain compliance with ATF regulations, including accurate execution of 4473 forms and background checks.

Skills

Retail sales experience

Customer service

Attention to detail

Confidential information handling

Flexible availability

Strong communication

Education

High School Diploma or equivalent

Job description

Range USA in Cincinnati, OH is seeking a Senior Sales Associate to lead sales while ensuring daily store operations, compliance, and customer experience. You will open/close routines, manage cash, and coach teammates to hit sales targets across firearms, memberships, classes, and promotions.

The role emphasizes safety, ATF compliance, and accuracy, with paid training and extensive in-store discounts. Flexible evenings and weekends are required in this fast-paced retail environment.