Senior Sales & Customer Support Leader, Filtration Solutions

Mann + Hummel, Inc.; Goleta (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

MANN+HUMMEL Goleta is seeking a Senior Manager, Sales & Customer Support to lead a team of Inside Sales and Customer Service and drive growth in the industrial water market. The role combines strategic sales leadership with day-to-day customer support, order processing and account development.

Based at our Goleta, CA location with travel up to 30-35% in the US/Canada, you will coach the team, guide price negotiations and partner with internal teams to meet revenue targets and expand the

Qualifications

• 8 years’ minimum customer-facing sales experience within a manufacturing environment.
• 3 years’ minimum team leadership / team management experience leading direct reports
• Experience developing and implementing customer focused strategies
• Previous experience in filtration (membrane, particle filters, coalescers, etc.).

Responsibilities

• Player coach managing accounts and a team consisting of Inside Sales and Customer Service
• Applications - Water and Wastewater
• Key technology offering – Reverse Osmosis (RO), Ultra-Filtration (UF), Nano-Filtration (NF), Micro-Filtration (MF), Membrane Flat Sheet and Contract Manufacturing
• Supports the business in strategy execution and implementation of the regional growth plan (prepare a strategic sales plan focused on target accounts and markets, supports order analysis, reviews contracts, prepares and maintains relevant documentation)
• Provide ongoing technical support and ensure high-quality customer service (follow-up of orders, customer visits, prepare and conduct customer presentations)
• Serve as a liaison between the customer and MANN+HUMMEL internal departments, understand customer needs and initiate
• Prepare the price analyses, as well as the operational sales planning
• Prepare and lead price negotiations for new projects and customers
• Support the business with market research and industry intelligence
• Identify, develop and support the team with identification of new customers
• Accelerate new channel partner (Distributors, OEMs, Integrators) relationships
• Maintain, update and coach Salesforce discipline
• Responsible for achieving individual and team booking and revenue targets
• Responsible for prospecting, developing and managing a distribution network. Including distributor strategy execution, distributor performance management, and distributor key performance indicators (KPIs)

Skills

Customer focus

Organization

Coordination

Self-motivation

Fast-paced environments

Travel ability

English proficiency

Microsoft Office

CRM experience

SAP experience

Education

Bachelor's degree in Engineering

Tools

CRM experience

SAP experience

Job description

MANN+HUMMEL Goleta is seeking a Senior Manager, Sales & Customer Support to lead a team of Inside Sales and Customer Service and drive growth in the industrial water market. The role combines strategic sales leadership with day-to-day customer support, order processing and account development.

Based at our Goleta, CA location with travel up to 30-35% in the US/Canada, you will coach the team, guide price negotiations and partner with internal teams to meet revenue targets and expand the