Pet Care Sales Leader - Mentor & Customer Advocate

PETCO Animal Supplies Stores, Inc.; Wellington (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Petco Animal Supplies Stores, Inc. is seeking a Senior Sales Associate to deliver exceptional pet care experiences on the sales floor of our Pet Care Center.

You’ll mentor new and junior associates, support store operations, assist leadership, and help customers with product selection while upholding Petco standards and a passion for pets. This role requires engaging with customers and maintaining a clean, organized store environment.

Qualifications

• 1+ years of retail experience, preferably in a specialty retail environment.
• Strong communication, interpersonal, and customer service skills.
• Proven ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.

Responsibilities

• Deliver consistent, knowledgeable, and compassionate service.
• Educate customers on promotions, services, and loyalty programs.
• Support store sales goals through effective selling and service behaviors.
• Maintain store cleanliness, organization, and visual standards.
• Monitor inventory levels and assist with replenishment.
• Mentor and train new associates on policies, procedures, and service expectations.
• Assist with opening and closing procedures and other leadership tasks.
• Resolve customer concerns and escalated issues appropriately when needed.

Skills

Retail experience

Customer service

Cash handling

Job description

Petco Animal Supplies Stores, Inc. is seeking a Senior Sales Associate to deliver exceptional pet care experiences on the sales floor of our Pet Care Center.

You’ll mentor new and junior associates, support store operations, assist leadership, and help customers with product selection while upholding Petco standards and a passion for pets. This role requires engaging with customers and maintaining a clean, organized store environment.