Pet Care Sales Lead & Mentor

Petco Animal Supplies, Inc.; Illinois; On-site; USD 18,000 - 30,000; Full time

Job summary

Petco Animal Supplies, Inc. is hiring a Senior Sales Associate to deliver exceptional pet-focused customer service and support store operations on the sales floor.

You will mentor newer associates, assist leadership as needed, and contribute to a welcoming, informative shopping experience for pet parents. You will promote Pet First—protect and empower pets—while guiding customers in selecting products and services that best meet their pets’ needs.

Qualifications

• 1+ years of retail experience preferred.
• Passion for animals and pet care knowledge is preferred.
• Strong communication, interpersonal, and customer service skills.
• Proven ability to multitask and thrive in a fast-paced environment.
• Strong problem-solving skills and professionalism in handling customer concerns.
• Basic math skills and experience handling cash and transactions.

Responsibilities

• Deliver consistent, knowledgeable, and compassionate service on the sales floor.
• Educate customers on promotions, services, and loyalty programs.
• Support store sales goals through effective selling and service behaviors.
• Maintain store cleanliness, organization, and visual standards.
• Monitor inventory levels and assist with replenishment.
• Mentor and train new associates and support leadership as needed.

Skills

Retail experience

Customer service

Communication skills

Cash handling

Pet care knowledge

Tools

POS system

Job description

Petco Animal Supplies, Inc. is hiring a Senior Sales Associate to deliver exceptional pet-focused customer service and support store operations on the sales floor.

You will mentor newer associates, assist leadership as needed, and contribute to a welcoming, informative shopping experience for pet parents. You will promote Pet First—protect and empower pets—while guiding customers in selecting products and services that best meet their pets’ needs.