Senior Sales Associate - Footwear & Customer Experience

Rack Room Shoes; Roanoke (VA); On-site; USD 17,000 - 21,000; Full time

Job summary

Rack Room Shoes in Roanoke, VA is seeking SR Sales Associates to deliver excellent customer service, drive store goals, and support daily operations.

You will handle refunds/exchanges, POS transactions, and customer pickups, while maintaining merchandise presentation and compliance with store policies.

Join a team focused on friendly service and product knowledge to help customers find the right footwear.

Qualifications

• Interpersonal and communication skills to interact with customers and staff.
• Basic math, organization, and problem-solving abilities.
• Experience in retail sales, preferably footwear.
• Understanding of store policies and presentation standards.

Responsibilities

• Provide excellent customer service and meet store goals.
• Assist customers with shoes selection and sizing.
• Process refunds and exchanges per policy.
• Maintain stock, merchandising, and store cleanliness.
• Handle POS transactions and customer pickup when required.

Skills

Interpersonal skills

Communication skills

Organization

Math skills

Retail sales experience

Job description

Rack Room Shoes in Roanoke, VA is seeking SR Sales Associates to deliver excellent customer service, drive store goals, and support daily operations.

You will handle refunds/exchanges, POS transactions, and customer pickups, while maintaining merchandise presentation and compliance with store policies.

Join a team focused on friendly service and product knowledge to help customers find the right footwear.