Senior SaaS Technical Account Executive

Automatic Data Processing, Inc.; Columbus (OH); Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

defi SOLUTIONS is seeking a Technical Account Executive to partner with enterprise clients and the sales team to ensure successful adoption of defi SOLUTIONs products. This technical role requires interaction with senior client executives and hands-on product knowledge to minimize risks and optimize configurations.

The role focuses on escalation management, best-practice guidance, and delivering executive reviews.

Formación

• 8+ years in a customer-facing role, preferably in TECH account management or customer success.
• 2+ years technical knowledge of SaaS platforms.
• Ability to translate client needs into technical actions and drive outcomes.
• Excellent written, verbal, and executive-level communication.

Responsabilidades

• Act as primary technical escalation for assigned client(s) and advise on best practices.
• Serve as trusted technical advisor for usage, adoption, and risk mitigation.
• Manage client escalations and set expectations with internal and external teams.
• Translate business needs into use cases and understand client configuration and integrations.
• Coordinate resolution of complex problems with diverse applications.
• Lead cross-functional efforts to resolve client needs and drive progress.
• Proactively communicate changes or disruptions and provide incident updates.
• Create executive reviews, SLA reports, and knowledge base articles.
• Provide feedback to product and engineering to prevent issues.

Conocimientos

Customer facing

SaaS experience

Strong communication

Troubleshooting

Escalation management

Cross-functional collaboration

Relationship management

Product knowledge

Educación

BS in Computer Science, Engineering or related field

Descripción del empleo

defi SOLUTIONS is seeking a Technical Account Executive to partner with enterprise clients and the sales team to ensure successful adoption of defi SOLUTIONs products. This technical role requires interaction with senior client executives and hands-on product knowledge to minimize risks and optimize configurations.

The role focuses on escalation management, best-practice guidance, and delivering executive reviews.