Senior SaaS Renewal & Upsell Specialist

Wolters Kluwer; Coppell (TX); On-site; USD 40,000 - 68,000; Full time

Benefits offered by this job

Medical

Dental

Vision Plans

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance Plan

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer Tax and Accounting North America is seeking a Sr. Sales Business Retention Associate to perform inside sales for the existing customer base, focusing on renewals, upsells, and annual price increases.

You will generate leads, track renewal cycles, and collaborate with the sales team to optimize revenue opportunities. The role requires a BS/BA in business or equivalent experience and strong English communication skills.

Qualifications

• BS/BA degree in a business-related field or equivalent experience.
• Two+ years in sales/account management or customer facing roles.
• Experience using MS Teams for presentations.
• Excellent verbal and written English.

Responsibilities

• Secure software renewals and upsell to existing customers.
• Generate and forward leads to appropriate sales channels.
• Report to the Associate Director, Sales Business Retention.
• Track renewal cycles and manage high-profile accounts.

Skills

MS Teams

English fluency

Customer service

Relationship building

Education

Business degree

Tools

Salesforce

Job description

Wolters Kluwer Tax and Accounting North America is seeking a Sr. Sales Business Retention Associate to perform inside sales for the existing customer base, focusing on renewals, upsells, and annual price increases.

You will generate leads, track renewal cycles, and collaborate with the sales team to optimize revenue opportunities. The role requires a BS/BA in business or equivalent experience and strong English communication skills.