Senior SaaS Ops Engineer — AI-Driven Hybrid Cloud Reliability

Fastly, Inc.; United States; Hybrid; USD 140,000 - 210,000; Full time

Benefits offered by this job

Hybrid work model

Remote work options

Job summary

Fastly, Inc. seeks a Senior SaaS Operations Engineer to support our in-office and remote Fastlyans. You will keep IT infrastructure secure, available, and up to date in a fast-growth environment with distributed teams across global offices.

You will work with enterprise AI platforms, automation, and cross-functional initiatives to improve security and employee experience. Strong leadership and hands-on system administration are essential, with a passion for AI governance and staying ahead in

Qualifications

• 10+ years in IT or SaaS operations roles.
• Proven ability to design, deploy, and maintain enterprise IT systems.
• Experience leading engineering teams and mentoring others.
• Strong knowledge of cloud-based environments and Okta identity.
• Hands-on with AI tools deployment and data-handling controls.

Responsibilities

• Lead the design, implementation, and maintenance of complex information systems with high availability and security.
• Proactively identify vulnerabilities and performance bottlenecks.
• Mentor a team of engineers and provide technical guidance.
• Collaborate with cross-functional teams to deliver business-aligned solutions.
• Administer enterprise AI platforms (Claude, OpenAI, Gemini) including identity and access controls.
• Partner with Security and Legal on governance and policy adherence.
• Build AI-assisted automations to reduce manual IT workloads.
• Research and evaluate new technologies to improve IT operations.
• Maintain comprehensive documentation for systems and processes.

Skills

IT infrastructure

SaaS operations

Cloud platforms

Okta expertise

AI tools deployment

Automation scripting

Leadership

Security best practices

Cross-functional collaboration

Communication skills

Tools

Google Workspace

Zoom

Slack

GitHub

Atlassian

Okta

Job description

Fastly, Inc. seeks a Senior SaaS Operations Engineer to support our in-office and remote Fastlyans. You will keep IT infrastructure secure, available, and up to date in a fast-growth environment with distributed teams across global offices.

You will work with enterprise AI platforms, automation, and cross-functional initiatives to improve security and employee experience. Strong leadership and hands-on system administration are essential, with a passion for AI governance and staying ahead in