Senior SaaS Operations Engineer — Edge IT & AI Tools

WebHosting; New York (NY); Hybrid; USD 132,000 - 186,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Family planning

Mental health support

Employee Assistance Program

Life Insurance

Disability Insurance

Accident Insurance

Flexible Vacation

Paid sick leave

401(k) with company match

Employee Stock Purchase Program

Holidays

Wellness days

Job summary

Fastly is seeking a Senior SaaS Operations Engineer to support our in-office and remote Fastlyans. You will keep our IT infrastructure secure, up-to-date, and highly available in a fast-growing environment.

You will apply Systems Administration expertise and strong Service Desk capabilities, mentoring engineers while collaborating with product, security, and legal teams on AI connectors and governance.

Qualifications

• Previous experience as a Systems Administrator in a large SaaS environment.
• Strong Service Desk capabilities and incident management.
• Experience mentoring engineers and collaborating with cross-functional teams.

Responsibilities

• Lead the design, implementation, and maintenance of complex information systems, ensuring high availability, security, and performance
• Proactively identify and mitigate system vulnerabilities and performance bottlenecks
• Lead and mentor a team of engineers, providing technical guidance and support
• Collaborate with cross-functional teams (e.g., product, security) to deliver solutions that meet business objectives
• Administer enterprise AI platforms (Claude, OpenAI, Gemini), including SSO/SCIM, access controls, and license management
• Partner with Security and Legal to review AI connectors and integrations using least-privilege and data-governance principles
• Build AI-assisted automations that reduce manual IT work and improve the employee experience
• Research and recommend new technologies, including emerging AI tools
• Maintain documentation for systems and processes, including AI usage guidelines
• Provide expert-level troubleshooting for critical system issues and help shape engineering best practices

Skills

Systems Administration

Service Desk

SaaS operations

AI tooling

Leadership

Tools

Claude

OpenAI

Gemini

SSO/SCIM

Job description

Fastly is seeking a Senior SaaS Operations Engineer to support our in-office and remote Fastlyans. You will keep our IT infrastructure secure, up-to-date, and highly available in a fast-growing environment.

You will apply Systems Administration expertise and strong Service Desk capabilities, mentoring engineers while collaborating with product, security, and legal teams on AI connectors and governance.