Senior SaaS Operations Engineer

Fastly, Inc.; United States; Ibrido; USD 140.000 - 210.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work model

Remote work options

Descrizione del lavoro

Fastly, Inc. seeks a Senior SaaS Operations Engineer to support our in-office and remote Fastlyans. You will keep IT infrastructure secure, available, and up to date in a fast-growth environment with distributed teams across global offices.

You will work with enterprise AI platforms, automation, and cross-functional initiatives to improve security and employee experience. Strong leadership and hands-on system administration are essential, with a passion for AI governance and staying ahead in

Competenze

• 10+ years in IT or SaaS operations roles.
• Proven ability to design, deploy, and maintain enterprise IT systems.
• Experience leading engineering teams and mentoring others.
• Strong knowledge of cloud-based environments and Okta identity.
• Hands-on with AI tools deployment and data-handling controls.

Mansioni

• Lead the design, implementation, and maintenance of complex information systems with high availability and security.
• Proactively identify vulnerabilities and performance bottlenecks.
• Mentor a team of engineers and provide technical guidance.
• Collaborate with cross-functional teams to deliver business-aligned solutions.
• Administer enterprise AI platforms (Claude, OpenAI, Gemini) including identity and access controls.
• Partner with Security and Legal on governance and policy adherence.
• Build AI-assisted automations to reduce manual IT workloads.
• Research and evaluate new technologies to improve IT operations.
• Maintain comprehensive documentation for systems and processes.

Conoscenze

IT infrastructure

SaaS operations

Cloud platforms

Okta expertise

AI tools deployment

Automation scripting

Leadership

Security best practices

Cross-functional collaboration

Communication skills

Strumenti

Google Workspace

Zoom

Slack

GitHub

Atlassian

Okta

Descrizione del lavoro

the company helps people stay better connected with the things they love. the company’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. the company’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue.

We're building a more trustworthy Internet. Come join us.

Posting Open Date: 10/15/2026

**Anticipated Posting Close Date*: **11/15/2026

Senior SaaS Operations Engineer

the company is searching for a Senior SaaS Operations Engineer to support our in-office and remote Fastlyans. Keeping our IT infrastructure running effectively, securely, and up to date is critical for the day-to-day tasks of every employee. You will have significant experience in supporting a fast-paced, high-growth environment. You are comfortable working as part of a distributed team and will be supporting the operations in our Global offices.

You have previous experience as a Systems Administrator, combined with advanced Service Desk capabilities. You are streamlined and detail-oriented while being able to identify broken processes and provide solutions. You are someone who has touched all aspects of a large SaaS environment and can scale along with the company. You're also curious about how AI is changing IT operations and want to help bring tools like Claude, ChatGPT, and Gemini to our employees safely and effectively. On top of your validated history of success, you have a passion for technology and, like us, you value hard work and fun in equal measure.

If you enjoy problem-solving and a strong sense of ownership, this position may be for you!

or you!

What You'll Do:

• Lead the design, implementation, and maintenance of complex information systems, ensuring high availability, security, and performance
• Proactively identify and mitigate system vulnerabilities and performance bottlenecks
• Lead and mentor a team of engineers, providing technical guidance and support
• Collaborate with cross-functional teams (e.g., product, security) to deliver solutions that meet business objectives
• Administer enterprise AI platforms (Claude, OpenAI, Gemini), including SSO/SCIM, access controls, and license management
• Partner with Security and Legal to review AI connectors and integrations using least-privilege and data-governance principles
• Build AI-assisted automations that reduce manual IT work and improve the employee experience
• Research and recommend new technologies, including emerging AI tools
• Maintain documentation for systems and processes, including AI usage guidelines
• Provide expert-level troubleshooting for critical system issues and help shape engineering best practices

What We're Looking For:

• 10+ years in IT support roles, including 5+ years in a senior or lead engineering position
• Deep understanding of system architecture, design patterns, and best practices
• Proven ability to lead and mentor engineering teams
• Strong experience with cloud-based IT environments (Google Workspace, Zoom, Slack, GitHub, Atlassian, etc.), with advanced domain knowledge of Okta
• Hands‑on experience deploying or administering enterprise AI tools (Claude, OpenAI, or Gemini), including identity integration and data‑handling controls
• Experience with automation and scripting for system administration
• Excellent communication skills, with the ability to convey technical information to technical and non‑technical audiences
• Ability to align technology with business objectives and make data‑driven recommendations

We'll be super impressed if you have experience in any of these:

• Infrastructure‑as‑code experience (e.g., Terraform, Ansible)
• Experience building with Claude, OpenAI, or Gemini APIs, including agents, MCP servers, or prompt engineering for business workflows
• Experience establishing AI governance practices, such as connector reviews or acceptable‑use policies
• Certifications relevant to the role (e.g., Okta Certified Professional, Google Cloud Certified Professional Cloud Architect).

Work Hours:

• This position will require you to be available during core business hours.

Work Location(s) & Travel Requirements:

This position is open to the following preferred office locations:

• San Francisco, CA
• New York, NY
• Denver, CO
• Remote, US

the company currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.

SF / LA Fair Chance Ordinance Statement

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for