Senior SaaS Migration & Customer Value Lead
Iron Mountain
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Benefits offered by this job
Job summary
Iron Mountain is seeking a Senior Digital Customer Value Manager in the United States to guide high-touch legacy customers through migrations to our digital SaaS platform. You’ll act as a strategic quarterback during the migration lifecycle, protecting recurring revenue and driving platform adoption.
The role emphasizes transformation strategy, adoption metrics, resolving data mapping and ingestion issues with Migration Engineering and Product teams, and seamless handoffs to the Customer Value
Qualifications
- Customer Success experience guiding Enterprise and Mid-Market through digital transformations or legacy-to-SaaS migrations.
- Knowledge of SaaS, cloud storage, information governance, content management, and document capture tech.
- Proven track record delivering software onboarding to Fortune 500 in regulated industries.
- Bachelor’s degree or higher; ability to travel up to 5%.
Responsibilities
- Lead migrations as the trusted contact, mapping legacy workflows to SaaS while protecting long-term contractions.
- Drive user adoption with data-driven enablement and health metrics.
- Resolve migration issues with Migration Engineering and Product teams.
- Maintain account health records and coordinate handoffs to the Customer Value team.
Skills
Education
Tools
Job description
Iron Mountain is seeking a Senior Digital Customer Value Manager in the United States to guide high-touch legacy customers through migrations to our digital SaaS platform. You’ll act as a strategic quarterback during the migration lifecycle, protecting recurring revenue and driving platform adoption.
The role emphasizes transformation strategy, adoption metrics, resolving data mapping and ingestion issues with Migration Engineering and Product teams, and seamless handoffs to the Customer Value
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