Senior SaaS Implementation Lead

Elsevier; New York (NY); On-site; USD 72,000 - 119,000; Full time

Benefits offered by this job

Health plan benefits

Employee Assistance Program

Retirement Benefits

Leave programs

Educational Assistance

Disability, Life and AD&D Insurance

Paid vacation

ERGs/Volunteer leave

Job summary

Elsevier’s Customer Success team seeks an Implementation Specialist to drive successful product implementations, including integration, access support, training and adoption activities. You will manage timelines, milestones, and stakeholder communications across complex projects to deliver customer value.

Roles demand strong project management, effective problem solving, and travel up to 20%. A bachelor’s degree or equivalent experience is required.

Qualifications

• 5+ years of experience in implementation or related consulting roles.
• Experience leading complex multi-stakeholder projects.

Responsibilities

• Lead end-to-end implementation of Elsevier products from kickoff to go-live.
• Manage multiple high-visibility implementations with clear milestones.
• Provide training and consultative support to maximize adoption and value.

Skills

Project management

Client engagement

Healthcare SaaS experience

Communication skills

Travel up to 20%

Education

Bachelor's degree or equivalent

Job description

Elsevier’s Customer Success team seeks an Implementation Specialist to drive successful product implementations, including integration, access support, training and adoption activities. You will manage timelines, milestones, and stakeholder communications across complex projects to deliver customer value.

Roles demand strong project management, effective problem solving, and travel up to 20%. A bachelor’s degree or equivalent experience is required.