Senior Route Dispatch Leader

Universal Logistics Holdings Inc.; Yoder (KS); On-site; USD 42,000 - 64,000; Full time

Job summary

Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., seeks a dispatcher with 0–3+ years’ experience to lead daily dispatch operations for GM-related shuttle movements and other routes in North America.

You will coordinate drivers, monitor service levels, and serve as the hub for communications with drivers, customers, and warehouse teams while ensuring DOT/OSHA compliance and cost control.

Qualifications

• 0–3+ years in dispatch, logistics, manufacturing, or distribution.
• Bachelor’s degree preferred (not required).
• Clear, professional written and verbal communication skills.
• Strong problem‑solving, analytical, and attention‑to‑detail skills.

Responsibilities

• Lead daily dispatch: coordinate routes, assign drivers, monitor freight to meet service windows and KPIs.
• Be the communication hub: primary contact for drivers, customer, and warehouse; provide updates on exceptions and ETAs.
• Manage material flow: track inbound/outbound loads, reconcile discrepancies, escalate risks to maintain on‑time performance.
• Ensure safety and compliance: reinforce DOT/OSHA standards; address infractions and coach for improvement.
• Optimize resources: build driver and equipment schedules; balance workloads to maximize productivity and control costs.
• Problem‑solve in real time: triage service issues, initiate corrective actions, document incidents.
• Report and improve: maintain manifests/logs/metrics and suggest improvements for on‑time service, quality, and cost.

Skills

Written communication

Verbal communication

Problem solving

Analytical thinking

Multitasking

Leadership

Attention to detail

Truck/driver coordination

Dashboard/KPIs

Education

Bachelor's degree

Tools

TMS/Dispatch tools

Excel/Sheets

Job description

Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., seeks a dispatcher with 0–3+ years’ experience to lead daily dispatch operations for GM-related shuttle movements and other routes in North America.

You will coordinate drivers, monitor service levels, and serve as the hub for communications with drivers, customers, and warehouse teams while ensuring DOT/OSHA compliance and cost control.