Senior Robotics Product Support Engineer

Formic; Bolingbrook (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

Formic, a leader in Robotics-as-a-Service, seeks a Product Support Engineer in Bolingbrook, IL or Oakland, CA to serve as the technical escalation point for Field Service Engineers. You’ll diagnose issues, define remediation paths, and drive fast resolutions, while contributing to fleet-wide problem analysis and permanent fixes.

You will collaborate with Engineering and Design, expanding product knowledge and ensuring operational needs are met with minimal resource strain.

Qualifications

• 7+ years of experience with industrial automation, robotics, or manufacturing equipment.
• Strong troubleshooting skills across mechanical, electrical, controls, and automation systems.
• Experience with PLCs, industrial robots, safety equipment, vision, networking, or other technologies relevant to the product you support.

Responsibilities

• Own technical escalations for your assigned system types.
• Support FSEs with complex troubleshooting and root cause identification.
• Review logs, system data, configurations, drawings, and failure history to determine next steps.
• Reproduce field failures on equipment in the office.
• Test PLC, robot, software, electrical, and configuration changes to prove or disprove a theory.
• Build clear troubleshooting plans that FSEs can execute in the field.
• Identify repeat failures and trends across the fleet.
• Escalate systemic product issues to Product Engineering with clear data, testing, and recommendations.
• Work directly with Engineering and Design to answer technical questions and remove blockers for the field.
• Own and improve the knowledge base for your assigned systems.
• Maintain troubleshooting guides, known issues, procedures, configurations, and lessons learned.
• Look for ways to reduce repeat visits and improve first-time resolution.

Skills

Industrial automation

Robotics

Troubleshooting

PLC

Data analysis

Education

Bachelor's degree in engineering

Job description

Formic, a leader in Robotics-as-a-Service, seeks a Product Support Engineer in Bolingbrook, IL or Oakland, CA to serve as the technical escalation point for Field Service Engineers. You’ll diagnose issues, define remediation paths, and drive fast resolutions, while contributing to fleet-wide problem analysis and permanent fixes.

You will collaborate with Engineering and Design, expanding product knowledge and ensuring operational needs are met with minimal resource strain.