Product Support Engineer - Robotics Escalations

Formic Technologies Inc.

Bolingbrook, Northern (IL, KY)

Hybrid

USD 90,000 - 130,000

Full time

14 days+

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Job summary

Formic Technologies Inc. is seeking a Product Support Engineer in Bolingbrook, IL or Oakland, CA to serve as the technical escalation point for Field Engineering and the internal expert for assigned system types.

You will diagnose issues, develop troubleshooting paths, determine remediation plans, and drive to quick solutions. You will review fleet failures, collaborate with Product Engineering for permanent fixes, and expand product knowledge to support operational needs with minimal resource

Qualifications

7+ years of experience in industrial automation, robotics, or manufacturing equipment.
Strong troubleshooting across mechanical, electrical, controls, and automation systems.
Experience with PLCs, robots, safety equipment, vision, and networking.

Responsibilities

Own technical escalations for your assigned system types.
Support FSEs with complex troubleshooting and root cause identification.
Review logs, system data, configurations, drawings, and failure history to determine next steps.
Reproduce field failures on equipment in the office.
Test PLC, robot, software, electrical, and configuration changes to prove or disprove a theory.
Build clear troubleshooting plans that FSEs can execute in the field.
Identify repeat failures and trends across the fleet.
Escalate systemic product issues to Product Engineering with clear data, testing, and recommendations.
Work directly with Engineering and Design to answer technical questions and remove blockers for the field.
Own and improve the knowledge base for your assigned systems.
Maintain troubleshooting guides, known issues, procedures, configurations, and lessons learned.
Look for ways to reduce repeat visits and improve first-time resolution.
Travel occasionally when the job requires it.