Senior Robotics Field Support Specialist

STE Aethon, Inc; Pittsburgh (Allegheny County); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Health Savings Account

Free Onsite Gym

Immediate 401k vesting

Wellness Incentive Program

Life & Disability Insurance

Paid Time Off

Job summary

ST Engineering Aethon, Inc is a forward-thinking robotics company delivering autonomous mobile robots for health care and hospitality. The Robot Operations Specialist IV role serves as frontline resource for customers, troubleshooting electro-mechanical systems, software, and hardware, and ensuring timely resolution of issues.

You will collaborate with Engineering, document issues in service systems, and contribute to process improvements while maintaining current product knowledge. U.S.

Qualifications

• Experience in technical support, field service, automation, robotics, or related technical role.
• Hands-on experience troubleshooting electro-mechanical systems, equipment, or automated machinery.
• Experience diagnosing hardware, software, electrical, and mechanical issues in complex systems.

Responsibilities

• Diagnose and troubleshoot electro-mechanical systems, including motors, sensors, actuators, power systems, wiring, and robotic assemblies.
• Provide technical guidance for field repairs, component replacement, and system restoration activities.
• Support root cause analysis for hardware, software, and system integration issues.
• Provide technical support to customers through phone, email, and service platforms.
• Manage service tickets and ensure timely updates and resolutions.
• Document issues, resolutions, and customer interactions in service systems.

Skills

Electro-mechanical troubleshooting

Robotics knowledge

Customer service

Technical diagnosis

CRM / service platforms (Jira)

Schematic interpretation

Cross-functional collaboration

Education

Associate’s or Bachelor’s degree in Electrical Engineering Technology

Mechatronics or Robotics background

Tools

Jira

Job description

ST Engineering Aethon, Inc is a forward-thinking robotics company delivering autonomous mobile robots for health care and hospitality. The Robot Operations Specialist IV role serves as frontline resource for customers, troubleshooting electro-mechanical systems, software, and hardware, and ensuring timely resolution of issues.

You will collaborate with Engineering, document issues in service systems, and contribute to process improvements while maintaining current product knowledge. U.S.