Robotics Operations Specialist IV — Field Support & Repairs

ST Engineering, Aethon; Pittsburgh (Allegheny County); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical/Dental/Vision

HSA/FSAs

Onsite Gym

401k vesting

Wellness program

Life/Disability

Paid Time Off

Job summary

ST Engineering Aethon, Inc is a forward-thinking robotics company delivering autonomous mobile robots for health care and hospitality. As a Robot Operations Specialist IV, you will diagnose electro-mechanical issues, support field repairs, and guide customers through complex technical challenges.

You will collaborate with engineering teams, document solutions, and help improve service delivery while maintaining high standards of customer satisfaction and reliability across our product line.

Qualifications

• Experience in technical support, field service, automation, robotics, or similar tech role.
• Hands-on troubleshooting of electro-mechanical systems and automated machinery.
• Experience diagnosing hardware, software, electrical, and mechanical issues.

Responsibilities

• Electro-mechanical troubleshooting & support for robots and systems.
• Provide technical guidance for field repairs and component replacement.
• Support root cause analysis for hardware/software issues.
• Document issues and resolutions in service management systems.
• Collaborate with engineering to resolve product performance issues.
• Track service activity and report trends.

Skills

Electro-mechanical

Electrical schematics

Robotics

Industrial automation

AMRs/AGVs

Troubleshooting

CRM platforms

Communication

Independent work

Education

Associate/Bachelor in Electrical/Mechatronics/Robotics/Engineering

Tools

Jira

Job description

ST Engineering Aethon, Inc is a forward-thinking robotics company delivering autonomous mobile robots for health care and hospitality. As a Robot Operations Specialist IV, you will diagnose electro-mechanical issues, support field repairs, and guide customers through complex technical challenges.

You will collaborate with engineering teams, document solutions, and help improve service delivery while maintaining high standards of customer satisfaction and reliability across our product line.