Senior Robotics Customer Success Leader (Global Accounts)

Boston Dynamics, Inc.; Waltham (MA); On-site; USD 140,000 - 170,000; Full time

Benefits offered by this job

medical

dental

vision

401(k)

paid time off

annual bonus structure

Job summary

Boston Dynamics, Inc. seeks a Customer Success Manager to lead ongoing relationships with high-value clients, ensuring they realize value from robotics solutions. You will advocate for customers internally and collaborate across teams to drive adoption and satisfaction.

You will conduct regular reviews, onsite visits, and coordinate with Sales for growth opportunities, with travel up to 50% domestically and internationally. Visa sponsorship is not provided.

Qualifications

• 8+ years in customer relationship management or related field.
• 3-5 years in a customer-facing role within tech/robotics/warehouse automation.
• Track record of managing complex accounts and leading client-facing initiatives.
• Willingness to travel up to 50% domestically and internationally.
• Eligible to work in the United States; visa sponsorship not available.

Responsibilities

• Serve as ongoing relationship lead for high-value or complex client accounts.
• Lead regular client meetings and issue-resolution discussions with minimal oversight.
• Conduct onsite visits to build relationships and understand robotics applications.
• Build strong relationships with customer stakeholders and act as trusted advisor.
• Collaborate with Sales to identify upsell opportunities and support account planning.
• Partner with internal teams to develop resolution strategies for client issues.

Skills

Customer Success

Analytical skills

Data-driven decisions

Stakeholder management

Executive communication

CRM tools

Cross-functional collaboration

Mentoring

Time management

Tools

CRM tools

Job description

Boston Dynamics, Inc. seeks a Customer Success Manager to lead ongoing relationships with high-value clients, ensuring they realize value from robotics solutions. You will advocate for customers internally and collaborate across teams to drive adoption and satisfaction.

You will conduct regular reviews, onsite visits, and coordinate with Sales for growth opportunities, with travel up to 50% domestically and internationally. Visa sponsorship is not provided.