Senior Robotics Customer Success Lead (Travel)

Boston Dynamics; Waltham (MA); Sur place; USD 140 000 - 170 000; Plein temps

Avantages offerts par ce poste

Benefits package

Annual bonus

401(k)

Paid time off

Résumé du poste

Boston Dynamics is seeking a Customer Success Manager to drive adoption and value of robotic solutions, acting as the customer advocate and coordinating with internal teams.

You will lead post-sale engagements, conduct regular reviews, and build trusted relationships with senior stakeholders while identifying opportunities for retention and expansion. This role requires travel up to 50% and a passion for advanced manufacturing tech.

Qualifications

• Deep expertise in Customer Success Management with complex, technical products.
• Strong analytical skills to interpret client data and drive decisions.
• Proven ability to influence internal stakeholders and resolve complex issues.
• Ability to manage multiple priorities in dynamic customer environments.
• Excellent communication, including executive-level interactions.

Responsabilités

• Own post-sale relationship for high-value accounts, ensuring satisfaction, retention, and expansion.
• Lead regular client meetings, QBRs, and issue-resolution discussions with minimal oversight.
• Conduct onsite visits to build relationships and understand robotics applications.
• Build relationships with customer stakeholders and act as trusted advisor.
• Collaborate with Sales to identify upsell opportunities and support strategic account planning.
• Foster cross-functional partnerships for product feedback, service improvement, and customer playbooks.
• Analyze client performance data to identify improvements and advocate for changes.
• Contribute to design and rollout of the broader Customer Success organization.
• Serve as escalation point for client issues and coordinate resolution with internal teams.
• Map customer's high-level business goals to internal priorities and deliver value.

Connaissances

Customer success management

Data analysis

Stakeholder management

Executive communication

CRM proficiency

Mentoring/coaching

Growth planning with customers

Outils

CRM software

Analytics tools

Description du poste

Boston Dynamics is seeking a Customer Success Manager to drive adoption and value of robotic solutions, acting as the customer advocate and coordinating with internal teams.

You will lead post-sale engagements, conduct regular reviews, and build trusted relationships with senior stakeholders while identifying opportunities for retention and expansion. This role requires travel up to 50% and a passion for advanced manufacturing tech.