Senior Risk Program Manager - Fraud & Disputes Enablement

Mercury; United States; À distance; USD 90 000 - 120 000; Plein temps

Résumé du poste

Mercury is building a complete financial stack for startups, with a focus on risk and compliance. You will lead Bank Charter Readiness programs from zero to one, translating regulatory expectations into actionable plans and ensuring audit readiness across teams.

You will own the cadence of reviews for Fraud and Disputes, developing dashboards and narratives to communicate performance and risks to executives, and drive continuous improvement through data-driven strategies with cross-functional

Qualifications

• 5+ years of program management experience in risk, compliance, fraud, disputes, or operations.
• Experience in regulated financial services (bank or fintech) preferred.
• Strong cross-functional collaboration and communication skills.

Responsabilités

• Lead Bank Charter Readiness: define scope, milestones, dependencies, and risks; report to executives.
• Own cadence of Operational Quality Reviews and Monthly CORs for Fraud and Disputes; build dashboards and narratives.
• Use data to drive continuous improvement across Fraud, Disputes, and Risk UX; implement durable process and tooling changes.

Connaissances

Program management

Risk management

Compliance

Fraud

Disputes

Operations

Description du poste

About the Team:

Mercury* is building a complete financial stack for startups, and Risk is how we protect our customers, Mercury, and the broader financial ecosystem. You'll join the Fraud Disputes Enablement team, a shared-services group that makes our operations teams faster, more consistent, and ready for scrutiny. The team is made up of Quality Control, Learning Development, and Program Management, and supports Fraud Disputes.

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

What You'll Do:

Lead Bank Charter Readiness

Translate the regulatory expectations of a chartered bank (Reg E, card network rules, and the standards examiners apply) into clear, sequenced work plans owned by the right teams.

Build Bank Charter Readiness programs from zero to one: define scope, milestones, dependencies, and risks, and report progress to executives.

Keep teams audit-ready every day, with current SOPs, traceable decisions, defensible evidence, and clean documentation, so exam preparation never becomes a scramble.

Coordinate responses to regulator, auditor, and partner-bank inquiries with Compliance, Legal, and Operations.

Lead Goal tracking, and Reporting for Fraud Disputes

Own the cadence and content of Operational Quality Reviews and Monthly CORs Reviews for Fraud and Disputes, from the data pull to the narrative to the follow-up actions.

Define and track ops health measures and team goals, including OKRs, so leaders can see what is on track, what is at risk, and why.

Build the reporting and dashboards leaders use to make decisions, and set up new reporting from scratch where none exists.

Raise risks early, make trade-offs explicit, and drive decisions to closure with partners who don't report to you.

Use data for continuous improvement

Analyze quality, productivity, and compliance data across Fraud, Disputes, and Risk UX to find the patterns behind recurring problems.

Turn those findings into durable process, tooling, and reporting improvements instead of one-off fixes.

Work with QC, L D, and Operations leaders to route root causes to the team that can fix them, and confirm the fix worked.

Stand up new continuous improvement programs from zero to one and measure their results.

What You'll Bring:

5+ years of program management experience in risk, compliance, fraud, disputes, or operations at a bank, fintech, or other regulated financia