Senior Risk Claims Manager (Remote Potential)

CrossCountry Freight Solutions Inc; San Antonio (TX); Remote; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical, Vision, Dental, Supplemental,

Life Insurances available

401k retirement plan with match

Job summary

CrossCountry Freight Solutions is seeking a Risk Claims Manager within our Compliance team to lead auto liability and workers’ compensation claims. This individual-contributor role emphasizes accurate claims handling, timely settlements, legal reviews, and regulatory compliance while delivering strong service to insureds and claimants.

Based in or near Dallas, TX, Houston, TX, or other eligible locations, you’ll collaborate with insurers, defense counsel, and internal teams to minimize losses.

Qualifications

• At least seven (7) years of extensive claims experience in a senior-level, individual-contributor role.
• Extensive knowledge of liability claims administration, including litigation avoidance.
• Thorough understanding of complex medical treatments, treatment outcomes, tort, venue, and jurisdictional matters.
• Demonstrated success with independent decision-making, problem-solving and negotiation.
• Ability to collaborate effectively with cross-functional teams.

Responsibilities

• Personally investigate and manage the company's claims. Work with insurance companies to set claim reserves.
• Identify claims that require escalation to the insurance company during intake and gather information for resolution.
• Directly manage property damage, auto damage, and workers' compensation claims; handle serious losses and coordinate with defense counsel.
• Provide excellent customer service with insureds/claimants by phone.
• Prepare statistical reports of claims activity and lead file reviews as requested.
• Ensure compliance with government regulations and company policies to minimize losses.
• Create a positive and productive work atmosphere and collaborate with all employees.
• Other duties as assigned.

Skills

Senior-level claims

Independent decision-making

Negotiation skills

Cross-functional collaboration

Verbal & written communication

Microsoft Word/Excel

Tools

Microsoft Word

Microsoft Excel

Job description

CrossCountry Freight Solutions is seeking a Risk Claims Manager within our Compliance team to lead auto liability and workers’ compensation claims. This individual-contributor role emphasizes accurate claims handling, timely settlements, legal reviews, and regulatory compliance while delivering strong service to insureds and claimants.

Based in or near Dallas, TX, Houston, TX, or other eligible locations, you’ll collaborate with insurers, defense counsel, and internal teams to minimize losses.