Senior Risk Claims Manager – Auto & WC, Remote Potential

CrossCountry Freight Solutions Inc; Houston (TX); Remote; USD 85,000 - 95,000; Full time

Job summary

CrossCountry Freight Solutions is seeking a Risk Claims Manager in the Compliance department to manage auto liability and workers' compensation claims as an individual contributor. The role does not include direct reports, and the manager will oversee claims for property damage, auto vehicle damage, and other verifiable damage, ensuring settlements, legal reviews, and investigations follow company policy.

This position has the potential to be remote and requires collaboration with insurers,

Qualifications

• At least seven (7) years of extensive claims experience in a senior-level, individual-contributor claims role.
• Extensive knowledge of liability claims administration, including litigation avoidance.
• Thorough understanding of complex medical treatments, treatment outcomes, tort, venue, and jurisdictional matters, with highly developed investigative and analytical skills.
• Demonstrated success exercising independent decision-making, problem-solving, and effective negotiation skills.
• Ability to collaborate effectively with cross-functional teams.
• Excellent verbal and written communication, presentation, interpersonal, and analytical skills.

Responsibilities

• Personally investigate and manage the company's claims. Work with insurance companies to set claim reserves.
• Identify claims that require escalation to the insurance company during intake and gather all relevant information needed for claim resolution.
• Directly manage property damage, auto damage, and workers' compensation claims; handle serious losses, retain and direct defense counsel, and attend mediations and depositions as needed.
• Provide excellent customer service when speaking with insureds/claimants by phone.
• Prepare statistical reports of claims activity and submit reports/findings as requested; lead claim file reviews as requested.
• Ensure the company takes appropriate measures to minimize claim losses and comply with government regulations.
• Create a positive and productive work atmosphere by communicating and behaving professionally and collaboratively with all employees.
• Other duties as assigned.

Skills

Senior-level claims experience

Negotiation

Verbal communication

Written communication

Analytical skills

Independent decision-making

Cross-functional collaboration

Tools

Microsoft Word

Excel

Job description

CrossCountry Freight Solutions is seeking a Risk Claims Manager in the Compliance department to manage auto liability and workers' compensation claims as an individual contributor. The role does not include direct reports, and the manager will oversee claims for property damage, auto vehicle damage, and other verifiable damage, ensuring settlements, legal reviews, and investigations follow company policy.

This position has the potential to be remote and requires collaboration with insurers,