Senior Risk & Claims Manager — Remote Eligible

CrossCountry Freight Solutions Inc; Kansas City (KS); Hybrid; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

401k with match

Paid time off

Job summary

CrossCountry Freight Solutions seeks a Risk Claims Manager to oversee auto liability and workers’ compensation claims. This senior, individual-contributor role requires managing property damage and related claims, coordinating with defense counsel, and ensuring compliant settlements.

You will analyze complex medical treatments, tort issues, and jurisdictional matters while maintaining strong insurer relations.

Qualifications

• At least seven (7) years of extensive claims experience in a senior-level, individual-contributor role.
• Extensive knowledge of liability claims administration, including litigation avoidance.
• Strong investigative and analytical skills with ability to assess complex medical treatments, torts, venues, and jurisdictional matters.
• Excellent verbal and written communication, presentation, interpersonal, and analytical skills.

Responsibilities

• Personally investigate and manage the company's claims; work with insurance companies to set claim reserves.
• Escalate claims to the insurance company during intake and gather information for resolution.
• Directly manage property damage, auto damage, and workers' compensation claims; handle serious losses and coordinate with defense counsel as needed.
• Provide excellent customer service when speaking with insureds/claimants by phone or in writing.
• Prepare statistical reports of claims activity and lead file reviews; ensure regulatory compliance.
• Contribute to loss reduction efforts and maintain professional relationships across teams.

Skills

Claims experience

Liability claims administration

Negotiation skills

Investigative & analytical skills

Communication skills

Excel

Word

Tools

Excel

Word

Job description

CrossCountry Freight Solutions seeks a Risk Claims Manager to oversee auto liability and workers’ compensation claims. This senior, individual-contributor role requires managing property damage and related claims, coordinating with defense counsel, and ensuring compliant settlements.

You will analyze complex medical treatments, tort issues, and jurisdictional matters while maintaining strong insurer relations.