Risk Claims Manager

CrossCountry Freight Solutions Inc; Phoenix (AZ); Hybrid; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical, Vision, Dental, Supplemental,

Life Insurance

Paid time off & holidays

401k with match

Job summary

CrossCountry Freight Solutions is seeking a Risk Claims Manager in the Compliance department to lead auto liability and workers' compensation claims. This exempt, individual-contributor role reports to the Senior Director of Compliance and will manage property and auto damage claims, ensuring sound settlements and regulatory compliance.

This position offers potential remote work and a path to influence loss reduction while collaborating with insurers and defense counsel.

Qualifications

• Seven+ years of senior-level claims experience.
• Extensive liability claims administration knowledge.
• Understanding of complex medical treatments, tort, venue, and jurisdictional matters.
• Strong independent decision-making and negotiation skills.
• Ability to collaborate effectively with cross-functional teams.
• Excellent verbal and written communication.

Responsibilities

• Investigate and manage company claims; work with insurers to set reserves.
• Escalate claims during intake and gather information for resolution.
• Manage property, auto, and workers' compensation claims; coordinate with defense counsel.
• Provide excellent customer service to insureds/claimants by phone.
• Prepare statistical reports of claims activity and lead file reviews.
• Ensure compliance with regulations and minimize losses.
• Maintain professional conduct and collaborate with staff.
• Other duties as assigned.

Skills

Claims administration

Investigation

Negotiation

Communication

Analytical skills

Independent decision-making

Cross-functional collaboration

Policy compliance

Tools

Microsoft Word

Excel

Job description

Company Overview

CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us!

Job Title

Risk Claims Manager

Department

Compliance

Job Status

Exempt

Compensation

Direct Reports: Yes

Company Overview

CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us!

Salary Range

$85,000-95,000 (based.on education and years of experience)

Reports To

Senior Director of Compliance

Direct Reports

No

Location

Must be located in or near Kansas City, KS, Las Vegas, NV, Denver, CO, Bismarck, ND, Dallas, TX, Houston, TX, San Antonio, TX, Omaha, NE, Phoenix, AZ, Salt Lake City, UT.

Job Summary

The Risk Claims Manager directly manages the company's auto liability and workers' compensation claims. This is an individual-contributor role with no direct reports — the Risk Claims Manager will manage claims for physical property damage, auto vehicle damage, and other verifiable damage, rather than overseeing a claims staff. The role ensures complete and sound claim settlements, legal reviews, and investigations in accordance with company policies and procedures, and directly manages workers' compensation claims, including return-to-work documentation and modified duty job offers. The Risk Claims Manager will recommend measures to reduce or eliminate losses due to accidents and injuries.

This position has the potential to be remote.

Essential Job Duties

• Personally investigate and manage the company's claims. Work with insurance companies to set claim reserves.
• Identify claims that require escalation to the insurance company during intake and gather all relevant information needed for claim resolution.
• Directly manage property damage, auto damage, and workers' compensation claims; handle serious losses, retain and direct defense counsel, and attend mediations and depositions as needed.
• Provide excellent customer service when speaking with insureds/claimants by phone.
• Prepare statistical reports of claims activity and submit reports/findings as requested; lead claim file reviews as requested.
• Ensure the company takes appropriate measures to minimize claim losses and comply with government regulations.
• Create a positive and productive work atmosphere by communicating and behaving professionally and collaboratively with all employees.
• Other duties as assigned.

Minimum Requirements

• At least seven (7) years of extensive claims experience in a senior-level, individual-contributor claims role.
• Extensive knowledge of liability claims administration, including litigation avoidance.
• Thorough understanding of complex medical treatments, treatment outcomes, tort, venue, and jurisdictional matters, along with highly developed investigative and analytical skills.
• Demonstrated success exercising independent decision-making, problem-solving, and effective negotiation skills.
• Ability to collaborate effectively with cross-functional teams.
• Excellent verbal and written communication, presentation, interpersonal, and analytical skills.
• Proficiency with word processing and spreadsheet software; Microsoft Windows, Word, and Excel preferred.

Benefits

• Medical, Vision, Dental, Supplemental, and Life Insurances available.
• Paid time off, paid holidays, paid community volunteer time
• Employee Assistance Program (EAP)
• 401k retirement plan with match

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