Senior Risk Claims Manager - Auto & Workers' Comp (Remote)

CrossCountry Freight Solutions; Houston (TX); Hybrid; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical, Vision, Dental, Supplemental,

Life Insurances available

Paid time off and holidays

Employee Assistance Program (EAP)

401k retirement plan with match

Job summary

CrossCountry Freight Solutions is seeking a Risk Claims Manager in a Compliance role with senior-level claims experience. You will manage auto liability, workers' compensation, and property damage claims, coordinating with insurers and defense counsel as needed.

You will ensure regulatory compliance, analyze claims data, and strive to minimize losses while supporting internal teams and insureds through a professional, client-facing approach.

Qualifications

• At least seven (7) years of extensive claims experience in a senior-level, individual-contributor claims role.
• Extensive knowledge of liability claims administration, including litigation avoidance.
• Thorough understanding of complex medical treatments, treatment outcomes, tort, venue, and jurisdictional matters, along with highly developed investigative and analytical skills.
• Demonstrated success exercising independent decision-making, problem-solving, and effective negotiation skills.
• Ability to collaborate effectively with cross-functional teams.
• Excellent verbal and written communication, presentation, interpersonal, and analytical skills.
• Proficiency with word processing and spreadsheet software; Microsoft Windows, Word, and Excel preferred.

Responsibilities

• Personally investigate and manage the company's claims. Work with insurance companies to set claim reserves.
• Identify claims that require escalation to the insurance company during intake and gather all relevant information needed for claim resolution.
• Directly manage property damage, auto damage, and workers' compensation claims; handle serious losses, retain and direct defense counsel, and attend mediations and depositions as needed.
• Provide excellent customer service when speaking with insureds/claimants by phone.
• Prepare statistical reports of claims activity and submit reports/findings as requested; lead claim file reviews as requested.
• Ensure the company takes appropriate measures to minimize claim losses and comply with government regulations.
• Create a positive and productive work atmosphere by communicating and behaving professionally and collaboratively with all employees.
• Other duties as assigned.

Skills

Claims management

Negotiation

Communication

Analytical thinking

Independent decision-making

Cross-functional collaboration

Tools

MS Office

Job description

CrossCountry Freight Solutions is seeking a Risk Claims Manager in a Compliance role with senior-level claims experience. You will manage auto liability, workers' compensation, and property damage claims, coordinating with insurers and defense counsel as needed.

You will ensure regulatory compliance, analyze claims data, and strive to minimize losses while supporting internal teams and insureds through a professional, client-facing approach.